As a Principal Engineer at Intercom, you will lead key strategic initiatives by working autonomously in the engineering organization, focusing on both back-end and front-end systems. Your responsibilities include driving technical architecture, guiding project progress, mentoring engineers, and contributing to all phases of software development, promoting agility, scalability, and excellence.

Intercom

Senior Program Manager, Customer Support Operations

7 Days Ago

Dublin, IRL

900 Employees

Senior level

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900 Employees

Senior level

Cloud • Information Technology • Software

The Senior Program Manager will lead critical cross-functional programs in Customer Support, collaborating with senior leaders and teams to align initiatives with support strategies. Responsibilities include enhancing programs, managing risks, and optimizing work management processes using data-driven insights.

Intercom

Senior Program Manager, Voice of the Customer

7 Days Ago

Dublin, IRL

900 Employees

Senior level

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900 Employees

Senior level

Cloud • Information Technology • Software

The Senior Program Manager for Voice of the Customer will lead the development and launching of a comprehensive customer feedback program. Responsibilities include managing feedback channels, collaborating with internal teams to apply feedback insights, and improving customer experience based on analytics and direct input from customers.

Intercom

Strategic Customer Success Manager, High Touch

7 Days Ago

Dublin, IRL

900 Employees

Senior level

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900 Employees

Senior level

Cloud • Information Technology • Software

As a Strategic Customer Success Manager, you will build relationships with high-value customers, guiding them through their journey with Intercom. You will drive product adoption, manage success plans, and identify growth opportunities, ensuring customers maximize the value of their investment in the AI-driven platform.

Intercom

Account Executive, Mid-Market

7 Days Ago

Dublin, IRL

900 Employees

Mid level

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900 Employees

Mid level

Cloud • Information Technology • Software

As a Mid-Market Account Executive, you will drive growth by managing the full sales cycle for Intercom’s Mid-Market customers. You will leverage a consultative sales approach, maintain product knowledge, and contribute to team development while exceeding sales quotas.

Intercom

Customer Success Manager, High Touch

7 Days Ago

Dublin, IRL

900 Employees

Entry level

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900 Employees

Entry level

Cloud • Information Technology • Software

The Customer Success Manager at Intercom will build and maintain relationships with customers, guide them in maximizing the value of their AI platform, and develop Success Plans. They will also work with the sales and solutions teams to enhance product adoption and reduce churn.

Intercom

AI Deployment Specialist

7 Days Ago

Dublin, IRL

900 Employees

Mid level

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900 Employees

Mid level

Cloud • Information Technology • Software

The AI Deployment Specialist at Intercom is responsible for implementing AI tools for customers, collaborating with various teams to ensure a smooth deployment process, and driving product adoption. This role requires facilitating customer objectives, updating self-serve materials, and exceeding performance metrics.

Intercom

GL Accountant

7 Days Ago

Dublin, IRL

900 Employees

Mid level

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900 Employees

Mid level

Cloud • Information Technology • Software

As a GL Accountant, you will support day-to-day accounting activities, ensure compliance with US GAAP, prepare reconciliations, post journal entries, collaborate with various teams, optimize processes, provide financial analysis, and assist in audits and ad hoc projects.

Intercom

Associate Technical Support Specialist

7 Days Ago

Dublin, IRL

900 Employees

Entry level

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900 Employees

Entry level

Cloud • Information Technology • Software

The Associate Technical Support Specialist will educate and support customers, ensuring they maximize their use of Intercom's AI-driven customer service platform. Responsibilities include effective customer communication, issue resolution, and collaboration with product teams to enhance product usability and reliability.

Intercom

Data Scientist

7 Days Ago

Dublin, IRL

900 Employees

Mid level

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900 Employees

Mid level

Cloud • Information Technology • Software

The Data Scientist at Intercom will analyze data to generate insights about ARR performance, design data pipelines, create reports, and develop dashboards, collaborating with various teams to drive evidence-based decisions and enhance business performance.