We are seeking a Customer Service Executive fluent in Spanish, Portuguese, and English to assist customers with various issues, ensuring a positive experience and documenting resolutions for process improvement.

The Senior Solutions Engineer engages with customers to define their needs, delivers pre-sales experiences, designs proof of concepts, and collaborates with product and engineering teams to ensure customer success and feedback integration.

The Customer Service Incident Coordinator manages and supports clients and victims of fraud or identity theft, providing telephone support and ensuring timely communication across various stakeholders. Responsibilities include analyzing incidents, preparing written proposals, conducting interviews, and maintaining case records with meticulous detail.