Top Customer Service Jobs in Dublin

Serve as the first point of contact for customers by phone and email, resolving password requests, supply chain issues, and other inquiries. Document and own cases through resolution, maintain accurate customer records, deliver positive customer experiences, and identify process improvements. The role requires fluency in English, Spanish, and Portuguese and includes a Sunday-to-Thursday afternoon/evening schedule.

Provide multilingual customer support by phone and email in English, Spanish, and Portuguese. Own, document, troubleshoot, and resolve customer issues ranging from password requests to complex supply chain problems. Maintain a positive customer experience, build relationships across cultures, update customer records accurately, follow automated workflows, and identify process improvements.

Lead global teams responsible for Managed Services platform reliability, security, compliance, and customer operations. Drive improvements in availability, observability, capacity, backup/recovery, and operational tooling. Oversee security controls, vulnerability management, and compliance automation. Manage major incidents and customer escalations, engage with customers and executives, and hire, coach, and develop a high-performing global organization.

The Senior Solutions Engineer engages with customers to define their needs, delivers pre-sales experiences, designs proof of concepts, and collaborates with product and engineering teams to ensure customer success and feedback integration.

Handle inbound incident calls in Swedish and English to triage and document identity theft, fraud, and breach cases. Provide courteous support, gather evidence, liaise with creditors and agencies, escalate complex incidents, and coordinate remediation with internal teams.