Provide first-line customer support in Spanish, Portuguese and English, resolving issues (passwords, supply-chain faults), documenting outcomes, improving processes, and delivering a positive customer experience by phone and email.

Provide first-line customer support in Mongolian and English (phone/email), resolve and document issues, improve processes, maintain accurate customer records, and deliver a positive Workhuman experience during nightshift hours with hybrid on-site attendance.

The Senior Solutions Engineer engages with customers to define their needs, delivers pre-sales experiences, designs proof of concepts, and collaborates with product and engineering teams to ensure customer success and feedback integration.