At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
Merchant Service Operations (MSO) is dedicated to partnering with our customers to remove barriers and create loyalty to the eBay marketplace through working to understand the needs of seller businesses, taking ownership, and driving seller profitability.
What you will accomplish:
- Will interact with European Central Markets’ top sellers via email providing a one-stop shop, premium service experience.
- Provide expert guidance to help our sellers drive higher sales while also ensuring they offer a unique service to our buyers.
- Organize and resolve member issues with thorough research and consistent follow-up.
- Communicate effectively within a team to collaboratively solve seller challenges and improve outcomes.
- Apply critical thinking to identify solutions and coach members, enhancing their eBay experience.
- Prioritize customer needs, using system tools to track progress and champion customer satisfaction every day.
What you will bring:
- A focused self-starter, driven, motivated, can-do mind set.
- Experienced in dealing with passionate customers, great at solving problems and flexible in your approach.
- Highly efficient in time management with a meticulous and thorough work ethic, capable of working autonomously while valuing teamwork.
- Experienced with eBay and comfortable speaking to any customer issue.
- Fluent in written and verbal English & Polish. Spanish and/or Dutch is a plus.
- Experienced in high level customer service / Sales support or up-selling (5yrs plus is preferred)
eBay Benefits
- €39,520
- 6% on-target Yearly Bonus Plan
- 5% Language Differential
- 25 days Holidays
- Educational Assistance
- Healthcare Plan & Life Assurance
- Pension Plan
- Discounted Canteen
- Free on-site Gym
- Sabbatical every 5 years…. plus lots more!
Does this sound like the role for you? Apply now!
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