Top IT Support Jobs in Dublin

Provides regional IT support across EMEA, troubleshooting endpoints, identity, networks, mobile devices, SaaS applications, and meeting-room AV systems. Manages hardware provisioning, onboarding, offboarding, asset recovery, ticket queues, SLAs, incident handoffs, and event support. Participates in on-call coverage and uses scripting, APIs, automation, and AI tools to reduce repetitive work. Requires strong communication, documentation, confidentiality, and coordination with global IT, security, network, AV, and facilities teams.

Leads day-to-day managed services support operations across multiple clients, ensuring SLA adherence, ticket quality, incident and problem resolution, service reporting, risk management, customer communication, and continuous improvement. Coordinates technical teams, manages escalations and major incidents, analyzes service trends, supports governance activities, and promotes ITIL, ISO 27001, and ISO 9001 compliance. The role is remote within Ireland or the UK and focuses on Microsoft cloud solutions and ITSM delivery.

Provides on-site Level 2 ICT support, managing service desk requests, troubleshooting hardware, software, broadband, Citrix and network issues. Administers Active Directory, Windows accounts, mailboxes, permissions and shared folders; installs systems and equipment; supports office moves, new site rollouts, vendors, backups and managed print services. The role also maintains records, prepares reports, follows escalation procedures and coordinates with local, national and third-party ICT teams.

Manage a portfolio of MSP business clients, build long-term relationships, run service meetings, identify technical risks, coordinate technical teams, communicate service issues, support IT planning, retain contracts, and identify appropriate additional service opportunities. The role requires credible technical understanding across Microsoft 365, cloud, cybersecurity, networking, infrastructure, and IT support without requiring hands-on engineering.

Provide technical support across employee hardware, software, networks, accounts, SaaS platforms, and endpoint devices. Administer Google Workspace, Slack, identity, access, and device management systems; support onboarding and offboarding; troubleshoot AV and conference room technology; handle escalations and on-call support; maintain documentation; identify recurring issues; and automate repetitive tasks using Bash and Python.

Provides advanced onsite second-line IT support for Dublin office users, resolving complex endpoint, deskside, and site technology incidents. Manages device provisioning, deployment, asset tracking, and lifecycle processes; maintains ticketing and asset records; improves support documentation and service quality; analyzes incident trends; and mentors junior engineers. Serves as a senior escalation point while maintaining stakeholder relationships, customer service, and compliance with company policies and controls.

Provide Level 2 technical support for SME clients in a managed service provider environment. Diagnose and resolve Windows, Microsoft 365, Active Directory, Intune, Entra ID, Azure, networking, firewall, and VPN issues. Own support tickets, perform patching and preventative maintenance, support migrations and onboarding projects, maintain documentation, and communicate directly with customers. The role includes occasional client-site visits and requires independent work in an office-based team.

Source 1 Solutions seeks talented professionals in various fields for future opportunities. Candidates should excel in customer-focused environments and enjoy solving challenges in managed IT, solutions architecture, sales, and more.

Lead onsite IT operations for the Dublin office and coordinate EMEA regional IT support. Provide frontline support, onboarding/offboarding, AV and event readiness, vendor and inventory management, workplace technology for office builds, executive/white-glove support, and drive documentation, workflows, and automation to scale support across offices and time zones.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.