Top IT Support Jobs in Dublin

Manage a portfolio of MSP business clients, build long-term relationships, run service meetings, identify technical risks, coordinate technical teams, communicate service issues, support IT planning, retain contracts, and identify appropriate additional service opportunities. The role requires credible technical understanding across Microsoft 365, cloud, cybersecurity, networking, infrastructure, and IT support without requiring hands-on engineering.

Design, build, and maintain automation, monitoring, and CMDB integrations for large-scale physical security and network infrastructure. Implement IaC, automated remediation, custom exporters, patching pipelines, SLO/SLI enforcement, runbooks, and participate in 24x5 on-call rotation to ensure resilience and reduce operational toil.

Provides advanced onsite second-line IT support for Dublin office users, resolving complex endpoint, deskside, and site technology incidents. Manages device provisioning, deployment, asset tracking, and lifecycle processes; maintains ticketing and asset records; improves support documentation and service quality; analyzes incident trends; and mentors junior engineers. Serves as a senior escalation point while maintaining stakeholder relationships, customer service, and compliance with company policies and controls.

Provide Level 2 technical support for SME clients in a managed service provider environment. Diagnose and resolve Windows, Microsoft 365, Active Directory, Intune, Entra ID, Azure, networking, firewall, and VPN issues. Own support tickets, perform patching and preventative maintenance, support migrations and onboarding projects, maintain documentation, and communicate directly with customers. The role includes occasional client-site visits and requires independent work in an office-based team.

Provide Tier 1 and Tier 2 enterprise IT support, troubleshooting hardware, software, operating systems, peripherals, and network devices. Manage user onboarding and offboarding, account access, software configuration, remote support, ticket escalations, knowledge articles, and process improvements. Participate in on-call support and occasional travel while following security and privacy procedures.

Source 1 Solutions seeks talented professionals in various fields for future opportunities. Candidates should excel in customer-focused environments and enjoy solving challenges in managed IT, solutions architecture, sales, and more.

Lead onsite IT operations for the Dublin office and coordinate EMEA regional IT support. Provide frontline support, onboarding/offboarding, AV and event readiness, vendor and inventory management, workplace technology for office builds, executive/white-glove support, and drive documentation, workflows, and automation to scale support across offices and time zones.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.