Top IT Support Jobs in Dublin

Lead day-to-day operations of an ITIL-aligned managed services team supporting Microsoft cloud solutions. Ensure SLA adherence, incident/problem management, major incident coordination, KPI reporting, continuous improvement, ISO compliance, and line-management of onshore/nearshore staff while partnering with Service Delivery leadership and client stakeholders.

Provide hands-on IT support, issue resolution, and system administration for end users. Manage incidents following ITIL best practices and assist in IT projects. Requires advanced technical skills and customer service orientation.

The IT Support Specialist provides advanced Tier 2 technical support across various platforms, optimizes workflows through automation, and collaborates with IT teams on service improvements, while mentoring junior staff.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.