The IT Technical Support Analyst at Kontoor Brands will provide second-level technical support to users, manage help desk tickets, develop user documentation, lead hardware refresh projects and stay updated with new technologies. The role emphasizes customer service and collaboration within the IT team to enhance service delivery.

The IT Support Engineer manages the lifecycle of hardware assets, oversees inventory, ensures proper procurement, tracks assets, and maintains configuration records. The role involves troubleshooting technical support tickets, facilitating employee onboarding, and collaborating with procurement for budget alignment.