Top Technical Support Jobs in Dublin

Provide real-time support for global trading and investment operations, investigate production issues, resolve market data and integration problems, validate reconciliations, and ensure start-of-day readiness. Work directly with traders, portfolio managers, compliance teams, customers, and engineering. Own issues through resolution, improve operational workflows, document processes, and mentor peers while working an early Dublin schedule supporting international markets.

Provide escalated technical support for edge-to-cloud computer vision deployments: troubleshoot cameras, networking, edge devices, and integrations; analyze AWS CloudWatch logs; debug Python and JavaScript; collaborate with Engineering, Product, and Client Success; document solutions and improve support processes.

Provide Tier 3/4 technical support for Vanta's SaaS platform, resolve complex customer issues, create reproducible test cases, escalate and validate bugs with Engineering, maintain customer documentation, and act as trusted technical contact for Premium Support customers while meeting SLAs and participating in on-call rotations.

Provide technical support for cloud products, managing customer issues and escalations through Salesforce CRM. Analyze, reproduce, troubleshoot, and resolve software problems while coordinating with partners and internal product teams. Support customers throughout the resolution lifecycle, identify product defects, manage expectations, and help prevent escalations. The role requires Java programming, relational database, operating system, cloud platform, API, and network troubleshooting knowledge, along with fluent French and excellent English.

Provide technical support for complex customer networking environments, troubleshoot and resolve issues, communicate with customers and internal teams, manage support cases and SLAs, develop product expertise, report metrics, and participate in a 24/7 on-call rotation. Collaborate with hardware and software engineering teams on workarounds and permanent resolutions for AI infrastructure deployments.

Provide technical customer support through helpdesk, Slack, and Teams. Troubleshoot Git, DNS, custom domains, integrations, APIs, SAML SSO, redirects, and product bugs; review logs, document reproduction steps, and escalate issues to Engineering. Identify recurring problems, quantify impact, recommend improvements, and collaborate with Product, Engineering, and Design to improve self-service, automation, workflows, and the customer experience.

Support customers using Twilio’s Programmable Messaging API by troubleshooting message deliverability, debugging code, and guiding SMS application development through phone, email, and chat. Collaborate with Product and Engineering teams to report bugs, document customer issues, and improve support processes. The role requires strong technical troubleshooting, communication, time management, and customer de-escalation skills.

Provide Level 2 technical support for SME clients in a managed service provider environment. Diagnose and resolve Windows, Microsoft 365, Active Directory, Intune, Entra ID, Azure, networking, firewall, and VPN issues. Own support tickets, perform patching and preventative maintenance, support migrations and onboarding projects, maintain documentation, and communicate directly with customers. The role includes occasional client-site visits and requires independent work in an office-based team.

Provide advanced technical support for a B2B SaaS product through chat, email, video, and customer calls. Diagnose and triage technical issues, collaborate with engineering and product teams, support incident response, communicate with customers, and contribute to product feedback, documentation, process improvements, and customer operations strategy.

Provides advanced technical support for Twilio APIs, SDKs, and software platforms through phone, email, chat, and other channels. Resolves complex customer issues, troubleshoots application and network problems, manages escalations and incidents, meets SLA targets, documents technical findings, identifies adoption and upsell opportunities, mentors teammates, contributes to knowledge articles, and participates in process improvement and on-call rotations.

Lead and develop a global technical support team to resolve customer issues, manage escalations, analyze field failures, improve support processes, and liaise with Quality, Engineering, Product, and Operations to ensure service excellence and compliance with ISO and company standards.

Provide technical customer support for account administration, billing, usage, pricing, and Quality of Service issues. Troubleshoot escalations through email, chat, and phone; investigate REST API and cloud solution problems; communicate resolutions; report bugs; document knowledge; and collaborate with Product, Engineering, Support, and R&D teams. The role requires rotating 24/7 shifts, including potential weekends and holidays, and occasional travel for in-person meetings.

Provide technical support for customer applications by debugging production issues, resolving bugs, advising on architecture and integrations, improving the platform, maintaining documentation, building support automations, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, web application fundamentals, systems thinking, clear writing, and prior customer-facing experience.

Provide technical support to B2B customers by troubleshooting API integrations, diagnosing issues, handling escalations, and collaborating with engineering teams. Develop internal tools and automation using APIs, create knowledge-base documentation, and communicate product capabilities clearly. The role also involves identifying recurring customer problems, sharing technical feedback, and influencing product improvements.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Provides technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configuration, workflow, reporting, integration, and data issues, documenting resolutions, escalating complex cases, testing fixes, and helping clients adopt platform features. Maintains ticket quality, meets support KPIs, collaborates across teams, contributes to process improvement, and delivers client training and communication. The role is remote-first with occasional travel of less than 10%.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide advanced technical support for Rain's payments platform and integrations: troubleshoot APIs, read logs, run SQL queries, own incidents with SLA/CSAT targets, document solutions, escalate to Engineering/Product, and support new feature rollouts.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Investigate and resolve complex Salesforce platform issues, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, communicate solutions to customers, manage issue lifecycle, and create technical documentation and knowledge articles.

Provide technical support for TraceLink's OPUS platform and related products, troubleshoot customer issues, escalate to engineering, and collaborate with cross-functional teams to resolve problems and maintain customer satisfaction.

Provides advanced technical support to enterprise customers, troubleshooting cloud infrastructure, networking, Linux systems, containers, and security issues. Performs root cause analysis, supports deployments, maintains SLAs, documents solutions, and collaborates with engineering, product, and sales teams. The role also mentors junior staff, contributes to training resources, and helps optimize infrastructure as code, observability, identity management, databases, and customer environments.