Top Technical Support Jobs in Dublin

Provide advanced technical support for New Relic products: troubleshoot installations, configurations, and data issues; collaborate with engineering to resolve complex problems; advocate customer feedback to product teams; maintain and monitor servers and cloud/container environments; continually advance skills through training.

Provide technical support and product expertise to Datadog Premier customers via phone/chat/tickets, reproduce issues across integrations, run health-checks and demos, create documentation, drive product conversations, and participate in customer-facing cadence and events in a hybrid office role.

As a Technical Support Engineer 2, you'll assist clients with technical inquiries, build relationships, document solutions, and participate in health checks for Premier Customers.

The Technical Support Manager will lead and build a customer support team, improve processes, manage escalations, and collaborate globally to enhance customer experience in the EMEA region.

Provide technical support for cloud products, managing customer issues and escalations through Salesforce CRM. Analyze, reproduce, troubleshoot, and resolve software problems while coordinating with partners and internal product teams. Support customers throughout the resolution lifecycle, identify product defects, manage expectations, and help prevent escalations. The role requires Java programming, relational database, operating system, cloud platform, API, and network troubleshooting knowledge, along with fluent French and excellent English.

Provide end-to-end technical support for Salesforce customers: diagnose and resolve complex technical issues, troubleshoot integrations and code (Apex/Visualforce/LWC), communicate findings and best practices, create knowledge base content, coordinate cross-functional resolution, and identify product/process improvements. Requires fluent German and English.

Provide frontline technical support for WalkMe customers across email, chat, and screen shares; troubleshoot issues, meet SLAs, contribute to knowledge base, advise customers on best practices, and support onboarding through renewals.

Provides technical support for Salesforce customers, likely troubleshooting CRM and AI-related issues while delivering customer-focused assistance. The posting contains limited role-specific responsibilities and qualification details.

Provide advanced technical support for Rain's payments platform and integrations: troubleshoot APIs, read logs, run SQL queries, own incidents with SLA/CSAT targets, document solutions, escalate to Engineering/Product, and support new feature rollouts.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Lead and grow a Dublin-based multi-tier technical support team, manage daily escalations, support vendor operations, drive training, recruitment, KPI/SLA performance, and process improvements to deliver exceptional global customer support.

Investigate and resolve complex Salesforce platform issues, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, communicate solutions to customers, manage issue lifecycle, and create technical documentation and knowledge articles.

Investigate and resolve complex technical issues for Salesforce customers, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, manage issue lifecycle, provide clear guidance and best practices, and produce technical documentation and knowledge base articles.

The Technical Support Engineer provides technical assistance and customer support, troubleshooting issues, maintaining knowledge articles, and ensuring customer satisfaction in a collaborative environment.

Own technical triage and resolution for partner/customer issues: reproduce bugs, query databases with SQL, read logs, debug APIs, implement safe fixes or escalate to engineering, maintain runbooks, and drive product-quality feedback loops.

Provide fast-paced technical support for DataVisor's fraud prevention SaaS platform (Wednesday–Sunday schedule). Triage and resolve customer tickets via Zendesk, monitor system health and alerts, collaborate with engineering for root-cause analysis, document findings in Jira, analyze recurring issues, and feed product team with usability and enhancement feedback.

Provide Tier 2 technical support for enterprise Zoom customers: own and resolve complex cases, maintain product and network troubleshooting expertise (VoIP/SIP), create documentation, meet support metrics, and provide after-hours/on-call assistance while collaborating across teams.

Provide enterprise customers with technical support across APIs, SDKs, data integrations, event instrumentation, tagging, logs, and implementation behavior. Troubleshoot issues, manage customer communications, coordinate escalations, and explain resolutions clearly. Improve support processes, automation, documentation, knowledge bases, and escalation paths while sharing recurring issues with Product and Engineering. Support EMEA customers during regional business hours and collaborate with technical and business stakeholders.

Provide developer-facing technical support for Metronome: triage escalations, debug integrations using APIs and SQL, build internal tools and documentation, collaborate with engineering and customer-facing teams, and feed product improvements based on recurring customer issues.

Provide Tier 3/4 technical support for Vanta's SaaS platform, resolve complex customer issues, create reproducible test cases, escalate and validate bugs with Engineering, maintain customer documentation, and act as trusted technical contact for Premium Support customers while meeting SLAs and participating in on-call rotations.

Provide IT support globally, mentor team members, manage hardware inventory, ensure IT security, and standardize processes within the IT team.

Provide escalated technical support for edge-to-cloud computer vision deployments: troubleshoot cameras, networking, edge devices, and integrations; analyze AWS CloudWatch logs; debug Python and JavaScript; collaborate with Engineering, Product, and Client Success; document solutions and improve support processes.

Provide technical and commercial support for cell separation and cell therapy/reagent catalog products across Europe. Deliver customer consultations, on-site training, product presentations, technical problem solving, and market intelligence. Collaborate with R&D, marketing, and commercial teams to inform product development and regional strategy; conduct competitor analysis and support targeted customer engagement.

Lead a team of 5–10 technical support engineers to troubleshoot and resolve customer-reported issues, manage escalations, enforce SLAs, analyze support KPIs, create knowledge base documentation, improve support processes, hire and train staff, and coordinate with accounts and engineering to maintain positive customer sentiment.

Provide French/English technical product support for ROLLER's SaaS platform across EMEA. First point of contact via calls, tickets, and email; troubleshoot POS/payments and payment terminals; configure platform; document and track bugs in JIRA; perform administrative/market tasks; deliver excellent customer service and collaborate with the global team. Requires weekend shift one day per week.