Top Technical Support Jobs in Dublin

Provide technical support and product expertise to Datadog Premier customers via phone/chat/tickets, reproduce issues across integrations, run health-checks and demos, create documentation, drive product conversations, and participate in customer-facing cadence and events in a hybrid office role.

The Senior Technical Support Engineer will provide expert support for Circle's API products, resolve technical issues, manage escalations, improve support processes, and contribute to the team’s goals for customer experience and operational excellence.

As a Technical Support Engineer 2, you'll assist clients with technical inquiries, build relationships, document solutions, and participate in health checks for Premier Customers.

The Technical Support Manager will lead and build a customer support team, improve processes, manage escalations, and collaborate globally to enhance customer experience in the EMEA region.

Provide advanced technical support for New Relic products: troubleshoot installations, configurations, and data issues; collaborate with engineering to resolve complex problems; advocate customer feedback to product teams; maintain and monitor servers and cloud/container environments; continually advance skills through training.

Provide advanced technical support for Rain's payments platform and integrations: troubleshoot APIs, read logs, run SQL queries, own incidents with SLA/CSAT targets, document solutions, escalate to Engineering/Product, and support new feature rollouts.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Provide developer-facing technical support for Metronome: triage escalations, debug integrations using APIs and SQL, build internal tools and documentation, collaborate with engineering and customer-facing teams, and feed product improvements based on recurring customer issues.

Provide Tier 3/4 technical support for Vanta's SaaS platform, resolve complex customer issues, create reproducible test cases, escalate and validate bugs with Engineering, maintain customer documentation, and act as trusted technical contact for Premium Support customers while meeting SLAs and participating in on-call rotations.

Provide IT support globally, mentor team members, manage hardware inventory, ensure IT security, and standardize processes within the IT team.

Provide escalated technical support for edge-to-cloud computer vision deployments: troubleshoot cameras, networking, edge devices, and integrations; analyze AWS CloudWatch logs; debug Python and JavaScript; collaborate with Engineering, Product, and Client Success; document solutions and improve support processes.

Lead a team of 5–10 technical support engineers to troubleshoot and resolve customer-reported issues, manage escalations, enforce SLAs, analyze support KPIs, create knowledge base documentation, improve support processes, hire and train staff, and coordinate with accounts and engineering to maintain positive customer sentiment.

Provide advanced technical support for Twilio's platform, resolving complex API, networking, and cloud issues. Lead escalations, document cases and logs, mentor peers, drive process improvements, collaborate cross-functionally, and use analytics and automation to improve customer outcomes.

Provide French/English technical product support for ROLLER's SaaS platform across EMEA. First point of contact via calls, tickets, and email; troubleshoot POS/payments and payment terminals; configure platform; document and track bugs in JIRA; perform administrative/market tasks; deliver excellent customer service and collaborate with the global team. Requires weekend shift one day per week.

Provide technical investigation and resolution for complex Salesforce platform issues, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, manage issue lifecycles, communicate solutions to technical and non-technical audiences, and create technical documentation and knowledge articles.

Lead and develop a global technical support team to resolve customer issues, manage escalations, analyze field failures, improve support processes, and liaise with Quality, Engineering, Product, and Operations to ensure service excellence and compliance with ISO and company standards.

Provide end-to-end technical support for Salesforce customers: diagnose and resolve complex technical issues, troubleshoot integrations and code (Apex/Visualforce/LWC), communicate findings and best practices, create knowledge base content, coordinate cross-functional resolution, and identify product/process improvements. Requires fluent German and English.

Provide technical support for TraceLink's OPUS platform and related products, troubleshoot customer issues, escalate to engineering, and collaborate with cross-functional teams to resolve problems and maintain customer satisfaction.

Provide remote technical support for the Absorb LMS via phone, chat, and email. Troubleshoot issues, investigate root causes, document findings, manage customer expectations, and act as client advocate while coordinating internal communications and delivering resolutions.

Provide technical support for AI platform customers by triaging tickets, debugging production LLM applications, escalating to engineering, improving diagnostics and runbooks, participating in incident post-mortems, tracking support KPIs, and enhancing documentation to improve customer self-service and satisfaction.

Lead and grow a Dublin-based multi-tier technical support team, manage daily escalations, support vendor operations, drive training, recruitment, KPI/SLA performance, and process improvements to deliver exceptional global customer support.

Investigate and resolve complex technical issues for Salesforce customers, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, manage issue lifecycle, provide clear guidance and best practices, and produce technical documentation and knowledge base articles.

Investigate and resolve complex Salesforce platform issues, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, communicate solutions to customers, manage issue lifecycle, and create technical documentation and knowledge articles.

Investigate and resolve complex Salesforce-related technical issues; analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, manage issue lifecycle, provide clear guidance, and create technical documentation and knowledge-base content.

The Technical Support Engineer provides technical assistance and customer support, troubleshooting issues, maintaining knowledge articles, and ensuring customer satisfaction in a collaborative environment.