Top Technical Support Jobs in Dublin

Leads managers and technical support engineers, owning operational performance, customer satisfaction, SLAs, escalations, AI adoption, and team development. Partners with senior leadership, Product, Engineering, and Customer Success to influence roadmaps and improve support strategies. Manages critical incidents, presents performance insights to executives, identifies operational risks, and mentors global teams through organizational change.

Provide bilingual Spanish-English technical support for Salesforce customers. Own cases from triage through resolution, investigate API, integration, and configuration issues, maintain SLA and CSAT performance, advise customers on best practices, create knowledge articles, and collaborate with engineering, product, account management, and leadership on complex technical problems.

Provide escalated technical support for edge-to-cloud computer vision deployments: troubleshoot cameras, networking, edge devices, and integrations; analyze AWS CloudWatch logs; debug Python and JavaScript; collaborate with Engineering, Product, and Client Success; document solutions and improve support processes.

Provides technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configuration, workflow, reporting, integration, and data issues, documenting resolutions, escalating complex cases, testing fixes, and helping clients adopt platform features. Maintains ticket quality, meets support KPIs, collaborates across teams, contributes to process improvement, and delivers client training and communication. The role is remote-first with occasional travel of less than 10%.

Provide real-time support for global trading and investment operations, investigate production issues, resolve market data and integration problems, validate reconciliations, and ensure start-of-day readiness. Work directly with traders, portfolio managers, compliance teams, customers, and engineering. Own issues through resolution, improve operational workflows, document processes, and mentor peers while working an early Dublin schedule supporting international markets.

Provide technical support and integration guidance to new and existing merchants throughout their payment lifecycle. Support L1 teams, participate in pre-sales calls, explain integration capabilities, and advise merchants on payment setups involving hosted payment pages, payment forms, digital wallets, routing logic, and data flows. The role requires strong communication, merchant focus, Postman and basic SQL knowledge, and the ability to manage urgent technical issues independently.

Provides technical support for Twilio’s Voice, Platform Application, and Segment products. Troubleshoots full-stack code, APIs, network connectivity, QoS, SIP, VoIP, and IP telephony issues; supports developers, architects, partners, and non-technical customers. Collaborates with Product and Engineering teams, reports reproducible bugs, communicates customer feedback, and contributes to process improvements. The remote Ireland-based role includes five-day rosters, weekend and holiday support, and approximately 5% travel.

Provide Tier 3/4 technical support for Vanta's SaaS platform, resolve complex customer issues, create reproducible test cases, escalate and validate bugs with Engineering, maintain customer documentation, and act as trusted technical contact for Premium Support customers while meeting SLAs and participating in on-call rotations.

Provide technical support for cloud products, managing customer issues and escalations through Salesforce CRM. Analyze, reproduce, troubleshoot, and resolve software problems while coordinating with partners and internal product teams. Support customers throughout the resolution lifecycle, identify product defects, manage expectations, and help prevent escalations. The role requires Java programming, relational database, operating system, cloud platform, API, and network troubleshooting knowledge, along with fluent French and excellent English.

Provide technical support for Twilio’s Programmable Messaging product. Troubleshoot message deliverability issues, debug customer code, guide developers through SMS application development, and communicate technical solutions by phone, email, and chat. Collaborate with Product and Engineering teams, report reproducible bugs in Jira, maintain knowledge of industry standards, and identify customer issues for process improvement.

Provide technical support for Twilio’s Email platform through phone, email, social media, and chat. Resolve complex customer issues, manage ticket volumes, meet SLA and CSAT goals, escalate issues to Product and Engineering, improve support processes, mentor team members, create knowledge-base content, and participate in incident reporting and on-call activities.

Provides technical support to SaaS customers through chat, email, and Slack. Troubleshoots APIs, integrations, workflows, networking, authentication, security issues, and self-hosted deployments; creates and documents Tines workflows; and supports customers during remote sessions. The role requires independent prioritization and escalation during weekend shifts, clear handoffs across regional teams, customer empathy, product feedback, bug identification, and collaboration with internal teams.

Provide technical support for complex customer networking environments, troubleshoot and resolve issues, communicate with customers and internal teams, manage support cases and SLAs, develop product expertise, report metrics, and participate in a 24/7 on-call rotation. Collaborate with hardware and software engineering teams on workarounds and permanent resolutions for AI infrastructure deployments.

Provide technical customer support through helpdesk, Slack, and Teams. Troubleshoot Git, DNS, custom domains, integrations, APIs, SAML SSO, redirects, and product bugs; review logs, document reproduction steps, and escalate issues to Engineering. Identify recurring problems, quantify impact, recommend improvements, and collaborate with Product, Engineering, and Design to improve self-service, automation, workflows, and the customer experience.

Support customers using Twilio’s Programmable Messaging API by troubleshooting message deliverability, debugging code, and guiding SMS application development through phone, email, and chat. Collaborate with Product and Engineering teams to report bugs, document customer issues, and improve support processes. The role requires strong technical troubleshooting, communication, time management, and customer de-escalation skills.

Provides bilingual English- and German-language technical support for Procore customers through phone, chat, and email. Troubleshoots issues, researches solutions, manages cases through resolution, collaborates with internal teams, documents interactions accurately, and maintains high customer satisfaction and first-contact resolution in a 24/7 contact-center environment.

Provide Level 2 technical support for SME clients in a managed service provider environment. Diagnose and resolve Windows, Microsoft 365, Active Directory, Intune, Entra ID, Azure, networking, firewall, and VPN issues. Own support tickets, perform patching and preventative maintenance, support migrations and onboarding projects, maintain documentation, and communicate directly with customers. The role includes occasional client-site visits and requires independent work in an office-based team.

Provide advanced technical support for a B2B SaaS product through chat, email, video, and customer calls. Diagnose and triage technical issues, collaborate with engineering and product teams, support incident response, communicate with customers, and contribute to product feedback, documentation, process improvements, and customer operations strategy.

Provides advanced technical support for Twilio APIs, SDKs, and software platforms through phone, email, chat, and other channels. Resolves complex customer issues, troubleshoots application and network problems, manages escalations and incidents, meets SLA targets, documents technical findings, identifies adoption and upsell opportunities, mentors teammates, contributes to knowledge articles, and participates in process improvement and on-call rotations.

Provide technical support for customer applications by debugging production issues, resolving bugs, advising on architecture and integrations, improving the platform, maintaining documentation, building support automations, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, web application fundamentals, systems thinking, clear writing, and prior customer-facing experience.

Provide technical support to B2B customers by troubleshooting API integrations, diagnosing issues, handling escalations, and collaborating with engineering teams. Develop internal tools and automation using APIs, create knowledge-base documentation, and communicate product capabilities clearly. The role also involves identifying recurring customer problems, sharing technical feedback, and influencing product improvements.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide advanced technical support for Rain's payments platform and integrations: troubleshoot APIs, read logs, run SQL queries, own incidents with SLA/CSAT targets, document solutions, escalate to Engineering/Product, and support new feature rollouts.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.