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Top Technical Support Jobs in Dublin
In this role, you will serve as a customer advocate providing technical support for the ServiceNow platform, managing and resolving issues, troubleshooting technical problems, and maintaining product expertise. You will create knowledge base materials to enhance operational efficiency and mentor team members, while ensuring high customer satisfaction through effective communication and problem-solving.
As a Manager of Technical Support Engineering at Datadog, you'll oversee a team of Technical Support Engineers, ensuring effective problem resolution for clients and the development of team members. Your responsibilities include managing team performance, facilitating training for new hires, and collaborating on technical training initiatives.
In this role, you will manage technical support and service management operations, focusing on meeting metrics, enhancing customer experience, and leading teams. Responsibilities include driving case management, managing operations during outages, and evaluating processes for improvements. You will be expected to provide updates to senior leadership and participate in various leadership initiatives.
You will support enterprise customers by resolving complex technical issues, managing tasks, and building strong relationships. Responsibilities include advanced troubleshooting, codebase triage, and collaborating across teams. You'll also maintain knowledge bases and participate in on-call support for urgent customer issues.
The Senior Technical Support Engineer will manage and resolve challenging technical issues related to performance and availability for the ServiceNow platform while mentoring junior team members, requiring strong technical and interpersonal skills. They will also be responsible for troubleshooting complex problems, primarily working evenings and weekends.
The Technical Support Engineer will manage and resolve complex customer issues related to Chainguard Images, communicate effectively with clients, document investigations, raise issues for engineering teams, and collaborate with cross-functional groups. This role involves proactive learning and may include participating in an after-hours support rotation.
The Senior Technical Support Engineer is responsible for troubleshooting complex technical issues in ServiceNow, focusing on performance and instance availability, mentoring junior team members and working during non-business hours as necessary.
As a Technical Support Specialist, you will provide second-level support to customers, addressing inquiries about FARO products. You'll handle returns, process orders, follow up on service inquiries, and develop technical documentation. Organizational skills and customer service experience are essential for success in this role.
The Manager of Technical Support Operations will lead the technical aspects of support operations at Aircall, enhancing efficiency, mentoring a technical team, overseeing support systems, and managing technical projects. The role requires collaboration across departments to drive operational excellence.
As a Technical Support Engineer, you will resolve complex customer issues, contribute to process development, communicate product feedback, author documentation, and strengthen customer relationships through direct support. You will leverage your expertise in Apache Pinot and cloud technologies to enhance customer satisfaction and streamline operations.
The Technical Support Engineer will provide first-line technical support for customers using HiddenLayer's AISec Platform, ensuring customer issues are resolved, building a knowledgebase, and offering training when necessary. This role aims to enhance customer satisfaction and loyalty while contributing to team development.
The Senior Support Engineer at GitLab will engage with customers to troubleshoot issues, collaborate with internal teams to enhance product features, and draft documentation based on user interactions. This role involves technical support of GitLab implementations, responding to support tickets, and contributing to system enhancements through coding and testing.
The IT Technical Support Analyst at Kontoor Brands will provide second-level technical support to users, manage help desk tickets, develop user documentation, lead hardware refresh projects and stay updated with new technologies. The role emphasizes customer service and collaboration within the IT team to enhance service delivery.
The Application Support Engineer will provide excellent technical support and customer service for Level 2 support, coordinating with development teams, resolving application issues, performing root cause analysis, and maintaining application performance. Responsibilities also include organizing small to medium projects and providing documentation for issues and solutions.
As a Lead Support Engineer at FICO, you will provide remote technical support for clients using FICO Xpress Optimization. Your responsibilities include performance tuning guidance, assisting users with optimizing mathematical models, resolving incidents with development teams, and collaborating with product management to enhance the software. You will work with experts in Mathematical Optimization to ensure client success.
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