Top Technical Support Jobs in Dublin

Leads and develops a technical support engineering team, oversees daily operations and service-level objectives, manages customer escalations, drives cross-functional process improvement programs, and participates in on-call support. The role requires people-management expertise, analytical problem solving, empathetic communication, operational strategy, and familiarity with enterprise support platforms such as Salesforce, ServiceCloud, Google Workspace, or Tableau.

Provide Level 2 technical support for SME clients in a managed service provider environment. Diagnose and resolve Windows, Microsoft 365, Active Directory, Intune, Entra ID, Azure, networking, firewall, and VPN issues. Own support tickets, perform patching and preventative maintenance, support migrations and onboarding projects, maintain documentation, and communicate directly with customers. The role includes occasional client-site visits and requires independent work in an office-based team.

Provides advanced technical support for Twilio APIs, SDKs, and software platforms through phone, email, chat, and other channels. Resolves complex customer issues, troubleshoots application and network problems, manages escalations and incidents, meets SLA targets, documents technical findings, identifies adoption and upsell opportunities, mentors teammates, contributes to knowledge articles, and participates in process improvement and on-call rotations.

Lead and develop a global technical support team to resolve customer issues, manage escalations, analyze field failures, improve support processes, and liaise with Quality, Engineering, Product, and Operations to ensure service excellence and compliance with ISO and company standards.

Provide technical investigation and resolution for complex Salesforce platform issues, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, manage issue lifecycles, communicate solutions to technical and non-technical audiences, and create technical documentation and knowledge articles.

Provides L1 technical support to Kaseya customers through chat, phone, and tickets. Troubleshoots operating systems, virtualization, hardware, storage, Windows Server, Active Directory, databases, networking, firewalls, and system logs. The role requires a customer-first approach, strong communication, problem-solving ability, and achievement of support KPIs in a fast-paced global environment.

Provide technical customer support for account administration, billing, usage, pricing, and Quality of Service issues. Troubleshoot escalations through email, chat, and phone; investigate REST API and cloud solution problems; communicate resolutions; report bugs; document knowledge; and collaborate with Product, Engineering, Support, and R&D teams. The role requires rotating 24/7 shifts, including potential weekends and holidays, and occasional travel for in-person meetings.

Provide technical support to B2B customers by troubleshooting API integrations, diagnosing issues, handling escalations, and collaborating with engineering teams. Develop internal tools and automation using APIs, create knowledge-base documentation, and communicate product capabilities clearly. The role also involves identifying recurring customer problems, sharing technical feedback, and influencing product improvements.

Provide technical support for cloud products, managing customer issues and escalations through Salesforce CRM. Analyze, reproduce, troubleshoot, and resolve software problems while coordinating with partners and internal product teams. Support customers throughout the resolution lifecycle, identify product defects, manage expectations, and help prevent escalations. The role requires Java programming, relational database, operating system, cloud platform, API, and network troubleshooting knowledge, along with fluent French and excellent English.

Provides technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configuration, workflow, reporting, integration, and data issues, documenting resolutions, escalating complex cases, testing fixes, and helping clients adopt platform features. Maintains ticket quality, meets support KPIs, collaborates across teams, contributes to process improvement, and delivers client training and communication. The role is remote-first with occasional travel of less than 10%.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide advanced technical support for Rain's payments platform and integrations: troubleshoot APIs, read logs, run SQL queries, own incidents with SLA/CSAT targets, document solutions, escalate to Engineering/Product, and support new feature rollouts.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.

Lead and grow a Dublin-based multi-tier technical support team, manage daily escalations, support vendor operations, drive training, recruitment, KPI/SLA performance, and process improvements to deliver exceptional global customer support.

Investigate and resolve complex Salesforce platform issues, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, communicate solutions to customers, manage issue lifecycle, and create technical documentation and knowledge articles.

Provide developer-facing technical support for Metronome: triage escalations, debug integrations using APIs and SQL, build internal tools and documentation, collaborate with engineering and customer-facing teams, and feed product improvements based on recurring customer issues.

Provide escalated technical support for edge-to-cloud computer vision deployments: troubleshoot cameras, networking, edge devices, and integrations; analyze AWS CloudWatch logs; debug Python and JavaScript; collaborate with Engineering, Product, and Client Success; document solutions and improve support processes.

Provides remote and in-country monitoring, evaluation, accountability, and learning technical assistance across development and emergency programs. Responsibilities include designing MEAL systems, indicators, data collection tools, budgets, evaluations, dashboards, and learning agendas; supporting donor proposals; deploying to humanitarian responses; training and mentoring staff and partners; generating evidence; and engaging donors, governments, and peer organizations. Requires strong analytical, strategic, facilitation, relationship-management, and communication skills, with up to 40% travel.

Provide technical support for TraceLink's OPUS platform and related products, troubleshoot customer issues, escalate to engineering, and collaborate with cross-functional teams to resolve problems and maintain customer satisfaction.

Provides advanced technical support to enterprise customers, troubleshooting cloud infrastructure, networking, Linux systems, containers, and security issues. Performs root cause analysis, supports deployments, maintains SLAs, documents solutions, and collaborates with engineering, product, and sales teams. The role also mentors junior staff, contributes to training resources, and helps optimize infrastructure as code, observability, identity management, databases, and customer environments.

Resolve technical support tickets end-to-end for a B2B SaaS crew-logistics platform: triage, diagnose via logs and errors, reproduce bugs, test automations, author help-centre content and run proactive outreach, partnering with Customer Success and Product to reduce repeat issues.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

The Senior Support Engineer will provide technical guidance to enterprise accounts, design support processes, and resolve complex technical issues, ensuring optimal customer experiences with OpenAI's API platform.