Top Technical Support Jobs in Dublin

Provides bilingual French and English technical support for Salesforce CRM, CPQ, and Revenue Cloud Advanced. Manages customer cases across chat, email, and phone; investigates and resolves complex issues; collaborates with Engineering and Product on bugs and feedback; creates documentation; supports incident response; and improves support workflows.

Provide technical customer support in Spanish and English across chat, email, and phone. Investigate and resolve complex Salesforce CRM, CPQ, and Revenue Cloud Advanced issues, manage cases through resolution, escalate bugs to Engineering, collaborate with Product, create support documentation, and improve support workflows and incident response.

Provide German- and English-language technical support for Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced. Manage customer cases across chat, email, and phone; investigate and resolve complex issues; collaborate with Engineering on root causes and product bugs; share feedback with Product; create documentation; support incident response; and improve support workflows.

Provides multilingual technical support for Salesforce CRM, CPQ, and Revenue Cloud Advanced customers. Owns support cases across chat, email, and phone; investigates and resolves complex issues; collaborates with Engineering on product bugs and Product on customer feedback; creates documentation, supports incident response, and improves support workflows.

Provides technical support by monitoring Grafana, managing Jira Service Management tickets, documenting and reproducing issues, escalating incidents, and coordinating with business and development teams. The role requires understanding client-server architecture, HTTP, REST APIs, browser developer tools, ticketing workflows, incident handling, and clear technical communication.

Provides direct technical support to customers by investigating, documenting, troubleshooting, and resolving issues. Analyzes problems, develops troubleshooting procedures and tools, creates knowledge articles, and collaborates with Product Management, Engineering, and QA. The role includes knowledge sharing, customer training, on-call support, and software deployment activities. Requires experience with UNIX scripting, Java APIs, XML, EDI, CSV, AS2, SFTP, Web Services, and technical support in supply chain or pharmaceutical environments.

Supports customers throughout iTero scanner onboarding, installation, registration, clinical readiness, and early usage. Provides technical troubleshooting for hardware, software, networking, and connectivity issues; coordinates equipment shipments, repairs, returns, leasing documentation, and logistics. Manages customer accounts, resolves contacts through tickets, phone, and email, maintains documentation and knowledge bases, and collaborates with internal teams and external partners to meet service deadlines.

Provide bilingual Spanish-English technical support for Salesforce customers. Own cases from triage through resolution, investigate API, integration, and configuration issues, maintain SLA and CSAT performance, advise customers on best practices, create knowledge articles, and collaborate with engineering, product, account management, and leadership on complex technical problems.

Provide escalated technical support for edge-to-cloud computer vision deployments: troubleshoot cameras, networking, edge devices, and integrations; analyze AWS CloudWatch logs; debug Python and JavaScript; collaborate with Engineering, Product, and Client Success; document solutions and improve support processes.

Provides technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configuration, workflow, reporting, integration, and data issues, documenting resolutions, escalating complex cases, testing fixes, and helping clients adopt platform features. Maintains ticket quality, meets support KPIs, collaborates across teams, contributes to process improvement, and delivers client training and communication. The role is remote-first with occasional travel of less than 10%.

Provide technical support and integration guidance to new and existing merchants throughout their payment lifecycle. Support L1 teams, participate in pre-sales calls, explain integration capabilities, and advise merchants on payment setups involving hosted payment pages, payment forms, digital wallets, routing logic, and data flows. The role requires strong communication, merchant focus, Postman and basic SQL knowledge, and the ability to manage urgent technical issues independently.

Provides technical support for Twilio’s Voice, Platform Application, and Segment products. Troubleshoots full-stack code, APIs, network connectivity, QoS, SIP, VoIP, and IP telephony issues; supports developers, architects, partners, and non-technical customers. Collaborates with Product and Engineering teams, reports reproducible bugs, communicates customer feedback, and contributes to process improvements. The remote Ireland-based role includes five-day rosters, weekend and holiday support, and approximately 5% travel.

Provide Tier 3/4 technical support for Vanta's SaaS platform, resolve complex customer issues, create reproducible test cases, escalate and validate bugs with Engineering, maintain customer documentation, and act as trusted technical contact for Premium Support customers while meeting SLAs and participating in on-call rotations.

Provide technical support for cloud products, managing customer issues and escalations through Salesforce CRM. Analyze, reproduce, troubleshoot, and resolve software problems while coordinating with partners and internal product teams. Support customers throughout the resolution lifecycle, identify product defects, manage expectations, and help prevent escalations. The role requires Java programming, relational database, operating system, cloud platform, API, and network troubleshooting knowledge, along with fluent French and excellent English.

Provide technical support for Twilio’s Programmable Messaging product. Troubleshoot message deliverability issues, debug customer code, guide developers through SMS application development, and communicate technical solutions by phone, email, and chat. Collaborate with Product and Engineering teams, report reproducible bugs in Jira, maintain knowledge of industry standards, and identify customer issues for process improvement.

Provides technical support to SaaS customers through chat, email, and Slack. Troubleshoots APIs, integrations, workflows, networking, authentication, security issues, and self-hosted deployments; creates and documents Tines workflows; and supports customers during remote sessions. The role requires independent prioritization and escalation during weekend shifts, clear handoffs across regional teams, customer empathy, product feedback, bug identification, and collaboration with internal teams.

Provide technical support for complex customer networking environments, troubleshoot and resolve issues, communicate with customers and internal teams, manage support cases and SLAs, develop product expertise, report metrics, and participate in a 24/7 on-call rotation. Collaborate with hardware and software engineering teams on workarounds and permanent resolutions for AI infrastructure deployments.

Provide technical customer support through helpdesk, Slack, and Teams. Troubleshoot Git, DNS, custom domains, integrations, APIs, SAML SSO, redirects, and product bugs; review logs, document reproduction steps, and escalate issues to Engineering. Identify recurring problems, quantify impact, recommend improvements, and collaborate with Product, Engineering, and Design to improve self-service, automation, workflows, and the customer experience.

Support customers using Twilio’s Programmable Messaging API by troubleshooting message deliverability, debugging code, and guiding SMS application development through phone, email, and chat. Collaborate with Product and Engineering teams to report bugs, document customer issues, and improve support processes. The role requires strong technical troubleshooting, communication, time management, and customer de-escalation skills.

Provide Level 2 technical support for SME clients in a managed service provider environment. Diagnose and resolve Windows, Microsoft 365, Active Directory, Intune, Entra ID, Azure, networking, firewall, and VPN issues. Own support tickets, perform patching and preventative maintenance, support migrations and onboarding projects, maintain documentation, and communicate directly with customers. The role includes occasional client-site visits and requires independent work in an office-based team.

Provide advanced technical support for a B2B SaaS product through chat, email, video, and customer calls. Diagnose and triage technical issues, collaborate with engineering and product teams, support incident response, communicate with customers, and contribute to product feedback, documentation, process improvements, and customer operations strategy.

Provides advanced technical support for Twilio APIs, SDKs, and software platforms through phone, email, chat, and other channels. Resolves complex customer issues, troubleshoots application and network problems, manages escalations and incidents, meets SLA targets, documents technical findings, identifies adoption and upsell opportunities, mentors teammates, contributes to knowledge articles, and participates in process improvement and on-call rotations.

Provide technical support for customer applications by debugging production issues, resolving bugs, advising on architecture and integrations, improving the platform, maintaining documentation, building support automations, and handling platform incidents and customer communications. The role requires strong TypeScript and React skills, web application fundamentals, systems thinking, clear writing, and prior customer-facing experience.

Provide technical support to B2B customers by troubleshooting API integrations, diagnosing issues, handling escalations, and collaborating with engineering teams. Develop internal tools and automation using APIs, create knowledge-base documentation, and communicate product capabilities clearly. The role also involves identifying recurring customer problems, sharing technical feedback, and influencing product improvements.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.