Top Technical Support Jobs in Dublin

Provide technical support and product expertise to Datadog Premier customers via phone/chat/tickets, reproduce issues across integrations, run health-checks and demos, create documentation, drive product conversations, and participate in customer-facing cadence and events in a hybrid office role.

Provide advanced technical support for New Relic products: troubleshoot installations, configurations, and data issues; collaborate with engineering to resolve complex problems; advocate customer feedback to product teams; maintain and monitor servers and cloud/container environments; continually advance skills through training.

As a Technical Support Engineer 2, you'll assist clients with technical inquiries, build relationships, document solutions, and participate in health checks for Premier Customers.

The Technical Support Manager will lead and build a customer support team, improve processes, manage escalations, and collaborate globally to enhance customer experience in the EMEA region.

The Senior Technical Support Engineer will provide expert support for Circle's API products, resolve technical issues, manage escalations, improve support processes, and contribute to the team’s goals for customer experience and operational excellence.

Provide end-to-end technical support for Salesforce customers: diagnose and resolve complex technical issues, troubleshoot integrations and code (Apex/Visualforce/LWC), communicate findings and best practices, create knowledge base content, coordinate cross-functional resolution, and identify product/process improvements. Requires fluent German and English.

Lead and grow a Dublin-based multi-tier technical support team, manage daily escalations, support vendor operations, drive training, recruitment, KPI/SLA performance, and process improvements to deliver exceptional global customer support.

Investigate and resolve complex technical issues for Salesforce customers, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, manage issue lifecycle, provide clear guidance and best practices, and produce technical documentation and knowledge base articles.

Investigate and resolve complex Salesforce platform issues, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, communicate solutions to customers, manage issue lifecycle, and create technical documentation and knowledge articles.

Investigate and resolve complex Salesforce-related technical issues; analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, manage issue lifecycle, provide clear guidance, and create technical documentation and knowledge-base content.

The Technical Support Engineer provides technical assistance and customer support, troubleshooting issues, maintaining knowledge articles, and ensuring customer satisfaction in a collaborative environment.

Own technical triage and resolution for partner/customer issues: reproduce bugs, query databases with SQL, read logs, debug APIs, implement safe fixes or escalate to engineering, maintain runbooks, and drive product-quality feedback loops.

Provide frontline instrumentation and software support for EMEA customers and distribution partners, triage and resolve hardware/software issues, collaborate with field service, R&D and product teams, maintain knowledge bases, and contribute to continuous improvement and pre-sales workflows.

Provide advanced technical support for Twilio's platform, resolving complex API, networking, and cloud issues. Lead escalations, document cases and logs, mentor peers, drive process improvements, collaborate cross-functionally, and use analytics and automation to improve customer outcomes.

Provide fast-paced technical support for DataVisor's fraud prevention SaaS platform (Wednesday–Sunday schedule). Triage and resolve customer tickets via Zendesk, monitor system health and alerts, collaborate with engineering for root-cause analysis, document findings in Jira, analyze recurring issues, and feed product team with usability and enhancement feedback.

Provide empathetic, timely technical support for a rapidly evolving B2B SaaS platform. Troubleshoot complex issues, escalate to engineering, meet KPIs, identify trends, improve processes, build knowledge base, and collaborate cross-functionally to enhance the user experience.

Provide developer-facing technical support for Metronome: triage escalations, debug integrations using APIs and SQL, build internal tools and documentation, collaborate with engineering and customer-facing teams, and feed product improvements based on recurring customer issues.

Provide IT support globally, mentor team members, manage hardware inventory, ensure IT security, and standardize processes within the IT team.

Provide technical and commercial support for cell separation and cell therapy/reagent catalog products across Europe. Deliver customer consultations, on-site training, product presentations, technical problem solving, and market intelligence. Collaborate with R&D, marketing, and commercial teams to inform product development and regional strategy; conduct competitor analysis and support targeted customer engagement.

The EMEA IT Helpdesk Manager leads a team providing technical support, oversees IT operations, drives improvements, and fosters automation while ensuring service efficiency.

Provide hands-on technical support and onboarding for Fin's AI customer agent, troubleshoot integrations and bugs, liaise with product teams, build internal tools, and ensure excellent customer outcomes while meeting KPIs.

The Technical Support Engineer provides end-to-end customer support, troubleshoot technical issues, and maintains knowledge base articles while collaborating with teams to enhance customer experience.

Provide French/English technical product support for ROLLER's SaaS platform across EMEA. First point of contact via calls, tickets, and email; troubleshoot POS/payments and payment terminals; configure platform; document and track bugs in JIRA; perform administrative/market tasks; deliver excellent customer service and collaborate with the global team. Requires weekend shift one day per week.

Provide technical troubleshooting and support for Sprinklr's Unified-CXM platform, investigate and resolve customer-reported issues, collaborate with engineering/product teams, maintain documentation, perform QA/testing, and meet SLAs to ensure customer satisfaction.

Provide technical support for AI platform customers by triaging tickets, debugging production LLM applications, escalating to engineering, improving diagnostics and runbooks, participating in incident post-mortems, tracking support KPIs, and enhancing documentation to improve customer self-service and satisfaction.