Top Tech Jobs & Startup Jobs in Dublin

Provides Tier 1 and Tier 2 enterprise support for Monday.com and Aha!, including onboarding, workspace configuration, user provisioning, training, troubleshooting, vendor coordination, platform monitoring, reporting, documentation, and change-request execution. Partners with engineering, product, vendors, and global stakeholders to improve tool adoption, data quality, integrations, and platform resiliency across the Agile Work Management Tools ecosystem.

Provides Tier 1 and Tier 2 support for Monday.com and Aha! across Mastercard. Responsibilities include customer onboarding, workspace configuration, user training, issue resolution, vendor coordination, workflow automation, change-request support, platform monitoring, reporting, documentation, and adoption initiatives. The role partners with engineering, product, vendor, and customer teams to maintain platform reliability and improve enterprise agile work management tools.

Provides Tier 1 and Tier 2 support for Monday.com and Aha! across Mastercard. Responsibilities include onboarding, workspace configuration, user training, troubleshooting, vendor coordination, platform monitoring, reporting, change management, documentation, and adoption initiatives. The role partners with engineering, product, and vendor teams to maintain platform reliability, resolve issues, implement enhancements, and improve enterprise use of agile work management tools.

Provides Tier 1 and Tier 2 support for Monday.com and Aha! across Mastercard. Responsibilities include onboarding, configuration, user training, issue resolution, vendor coordination, workflow automation, platform monitoring, reporting, documentation, and enhancement rollouts. The role partners with engineering, product, vendors, and customers to maintain enterprise platform reliability and adoption.

Provide Tier 1 and Tier 2 support for Monday.com and Aha! across Mastercard. Responsibilities include user onboarding, workspace configuration, training, issue resolution, vendor coordination, platform monitoring, reporting, documentation, workflow automation, and support for integrations and production changes. The role partners with engineering, product, vendors, and global stakeholders to improve enterprise tool adoption, data quality, resiliency, and operational effectiveness.

Provides Tier 1 and Tier 2 support for Monday.com and Aha! across Mastercard. Responsibilities include customer onboarding, workspace configuration, user training, ticket resolution, vendor coordination, integration troubleshooting, change request execution, platform monitoring, reporting, documentation, and adoption initiatives. The role partners with engineering and product teams to improve enterprise agile work management tools and maintain platform resiliency.

Provides Tier 1 and Tier 2 support for Monday.com and Aha!, including onboarding, configuration, user provisioning, training, issue resolution, vendor coordination, and platform monitoring. Partners with engineering and product teams on integrations, enhancements, and change requests. Maintains enterprise documentation, dashboards, reporting, data quality, and platform resiliency while driving adoption of agile work management tools.

Provides Tier 1 and Tier 2 support for Monday.com and Aha! across Mastercard. Responsibilities include user onboarding, workspace configuration, training, issue resolution, vendor coordination, integration troubleshooting, change-request support, platform monitoring, reporting, documentation, and adoption initiatives. The role partners with engineering, product, vendor, and customer teams to maintain enterprise platform reliability and improve agile work management tools.

Leads Mastercard’s European Customer Care Performance Team, driving customer-focused operational excellence across incident detection, communication, monitoring, and resilience. Oversees P1/P2 incident coordination, translates technical events into customer and business impact, develops customer activity monitoring and health metrics, and uses analytics to identify risks and improvement opportunities. Partners with Product, Engineering, regional teams, and customers while leading transformation and continuous improvement initiatives.

Provides Tier II network operations support across Mastercard’s EMEA infrastructure. Responsibilities include troubleshooting and resolving network incidents, performing root-cause analysis, implementing network changes, monitoring performance, supporting infrastructure projects, documenting solutions, and improving network reliability. The role requires expertise in routing, switching, firewalls, WAN technologies, VPNs, automation, Linux, and monitoring tools, along with participation in on-call and weekend support rotations.