Top Tech Jobs & Startup Jobs in Dublin

Lead Site Reliability Engineer ensures reliability, scalability, and performance of production services. Drive automation, monitoring, capacity planning, operational design, triage, root-cause analysis, blameless post-mortems, and developer-run ownership. Mentor engineers, enforce operations standards, manage production readiness, compliance, and risk mitigation across environments while partnering with product teams throughout the lifecycle.

Build and lead a new Support & Retention Experience function to monitor customer health, establish post-production support (SLAs, escalations, tooling), automate playbooks, align cross-functional data and integrations, surface expansion opportunities, and provide senior leadership visibility to drive retention and platform adoption.

Own post-enablement customer experience for live production customers: monitor API performance and usage, define health scores and alerting, operate playbooks, coordinate SRE/engineering/product responses, surface diagnostics in-platform, identify expansion opportunities, and report adoption and retention metrics to leadership.

Lead strategy for Merchant Cloud data, analytics, and agent-enabled commerce. Define propositions, prioritize use cases, influence roadmaps, partner across product, engineering, data, and commercial teams to deliver scalable, market-ready solutions.

Lead and build a Support & Retention Experience function to monitor customer health, establish post-production support and SLAs, automate playbooks, integrate cross-functional data, identify expansion opportunities, and provide leadership visibility to improve retention and platform adoption.

Own the post-enablement experience for live production customers: monitor API performance and health, operate proactive alerting, define customer health scores and playbooks, coordinate issue resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, and provide data-driven visibility to leadership.

Lead SRE responsible for ensuring reliability, scalability, and performance of production systems. Drive operational design, automation, capacity planning, monitoring, triage, root-cause analysis, and blameless post-mortems. Mentor engineers, promote developer-run ownership, enforce operations standards, and manage compliance and risk across environments throughout the development lifecycle.

Lead strategy for Merchant Cloud data, analytics, and agent-enabled commerce. Define propositions, prioritize use cases, influence product roadmaps, build partner ecosystems, and support commercialization and executive initiatives.

Own and evolve Mastercard's Data & AI platform and products: define roadmaps, treat data as a product, lead cross-functional teams, ensure governance and compliance, operationalize agentic AI and HITL workflows, translate regional requirements, and deliver scalable, high-quality data products.

Lead strategy for Merchant Cloud data, analytics, and agent-enabled commerce. Define scalable product propositions, prioritize use cases, partner across product, engineering, data, and commercial teams, and support go-to-market and executive-level business cases to expand Merchant Cloud globally.