Top Tech Jobs & Startup Jobs in Dublin

Lead Site Reliability Engineer responsible for ensuring reliability, scalability, and performance of production services. Drive automation, capacity planning, monitoring, incident triage, root-cause analysis, and blameless post-mortems. Partner with developers to enable run‑time ownership, operational design, compliance, and risk mitigation while mentoring engineering teams and enforcing operations standards.

Own the post-enablement experience for live production customers: monitor API performance and health, define health scores and proactive alerts, build playbooks, coordinate incident resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, review integrations for improvements, and report data-driven retention and adoption metrics to leadership.

Lead and build a Support & Retention Experience function to monitor customer health, create automated playbooks, run post-production support with SLAs/escalations, align cross-functional data and tooling, identify expansion opportunities, and report retention and support performance to senior leadership.

Own the post-enablement experience for live production customers: monitor API performance and health, run proactive alerting, build playbooks, coordinate resolution across SRE/engineering/product, surface expansion opportunities, provide leadership reporting, and drive continuous improvements to retention and platform adoption.

Lead creation of a Support and Retention Experience function to monitor customer health, build post-production support, automate playbooks, align cross-functional data, identify expansion opportunities, and drive retention and platform adoption.

Own the post-enablement customer journey for production customers: monitor API performance and health, operate proactive alerting, maintain playbooks, coordinate incident resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, and provide data-driven visibility to leadership.

Build and lead a Support & Retention Experience function: monitor customer health, create post-production support with SLAs and escalations, design automated playbooks, align cross-functional data and tooling, surface expansion opportunities, report metrics to leadership, and hire and coach a high-performing team to improve retention and platform adoption.

Build and lead a Support and Retention Experience function to monitor customer health, establish post-production support, automate playbooks, align cross-functional data, surface expansion opportunities, and provide leadership visibility to improve retention and platform adoption.

Lead Merchant Cloud data and agentic commerce strategy by defining data-driven analytics propositions, AI/agent-enabled commerce offerings, partner ecosystem models, and product frameworks. Influence roadmaps, commercial packaging, and executive strategy to scale solutions across acquirers, channel partners, and merchants.

Lead SRE responsible for ensuring reliability, scalability, and performance of production applications. Drive operational design, automation, capacity planning, monitoring, incident triage, root-cause analysis, and blameless post-mortems. Mentor engineers, enforce operations standards, manage risk and compliance, and engage early in development to build resilient, fault-tolerant products.