Top Tech Jobs & Startup Jobs in Dublin

Build and lead a Support & Retention Experience function to monitor customer health, operate post-production support, automate playbooks, align cross-functional teams, surface expansion opportunities, and improve retention and platform adoption.

Lead and build a Support & Retention Experience function for a B2B developer platform. Define customer health monitoring, establish post-production support, create automated playbooks, align cross-functional data and integrations, identify expansion opportunities, report retention and health metrics to senior leadership, and hire and coach a high-performing team to improve adoption and long-term customer value.

Lead product strategy and delivery for Mastercard's Data & AI platform and applications. Define roadmap, data-as-product practices (SLAs, governance, ontologies), guide cross-functional teams, operationalize agentic AI and HITL workflows, ensure compliance, and engage stakeholders to build scalable, user-centric data products.

Lead Site Reliability Engineer responsible for platform production readiness, reliability, scalability, and performance. Drive automation, operational design, capacity planning, monitoring, triage, and root-cause analysis. Foster developer-run ownership, mentor engineering teams, perform blameless post-mortems, and manage compliance and risk across environments to maximize customer experience.

Build and lead a new Support & Retention Experience function to monitor customer health, create automated playbooks, establish post-production support, align cross-functional data, identify expansion opportunities, and drive retention and platform adoption. Provide leadership visibility and coach a high-performing team.

Own and evolve an AI-native data platform and applications: define roadmap and backlog, treat data as a product with SLAs and governance, lead cross-functional teams to build reusable data primitives, ontologies and datasets, operationalize agentic AI and HITL workflows, ensure compliance with security/privacy/regulatory requirements, and translate regional customer needs into scalable solutions.

Own the post-enablement journey for live customers: monitor API performance and health, build health scores and playbooks, operate proactive alerting, coordinate issue resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, and provide data-driven visibility and feedback to improve retention and platform adoption.

Lead Site Reliability Engineer responsible for production readiness, platform stability, scalability, performance and automation. Partner with developers to design operationally resilient systems, implement monitoring, capacity planning, triage and root-cause analysis, and run blameless post-mortems. Mentor engineers, enforce operations standards, and manage risk, compliance, and change to maximize customer experience.

Own the post-enablement experience for live production customers: monitor API performance and health, build health scores and alerting, maintain playbooks, coordinate cross-functional issue resolution, surface in-platform guidance, identify expansion opportunities, and provide leadership with data-driven visibility to improve retention and adoption.

Own and evolve an AI-native data platform and applications: define roadmap and backlog, treat data as product with SLAs and governance, convert Mastercard data into reusable data primitives and schemas, lead cross-functional teams, partner with security/compliance/privacy/legal, operationalize agentic AI and HITL workflows, and drive product strategy, delivery, and stakeholder communication.