Top Tech Jobs & Startup Jobs in Dublin

Provides Tier II network support within a global EMEA operations team. Diagnoses root causes, implements permanent fixes, monitors network integrity, manages changes, supports infrastructure projects, creates documentation and reports, and assists junior staff. Requires advanced routing, switching, firewall, WAN, VPN, and network troubleshooting expertise. Includes on-call weekend support, occasional off-hours work, incident response, and collaboration across global teams.

Leads European customer care performance and operational excellence. Oversees customer communication during major incidents, coordinates P1 and P2 escalations, translates technical events into customer and business impact, and develops monitoring capabilities, health metrics, and dashboards. Partners with Product, Engineering, regional teams, and customers to improve transparency, resilience, reliability, and long-term customer experience. Drives transformation, continuous improvement, data-informed decision-making, and team performance.

Leads Europe-wide customer care performance and operational excellence. Oversees customer incident engagement, P1/P2 escalation coordination, technical-to-business impact communication, customer activity monitoring, performance dashboards, health metrics, and data-driven resilience improvements. Partners with Product, Engineering, regional teams, and customers to improve transparency, reliability, decision-making, and customer trust. Builds and leads a high-performing team while driving transformation and continuous improvement.

Provides Tier II network infrastructure support in a global follow-the-sun operations team. Troubleshoots network issues, identifies root causes, implements permanent fixes, performs proactive performance analysis, manages network changes, supports infrastructure projects, creates documentation and reports, and assists junior staff. Requires expertise in routing, switching, firewalls, WAN technologies, VPNs, monitoring, automation, and incident response. Includes rotating weekend on-call support.

Provides Tier II network operations support across Mastercard’s EMEA environment. Responsibilities include troubleshooting root causes, implementing permanent fixes, analyzing network performance, managing routing, switching, firewalls, WAN technologies, VPNs, documentation, reporting, and controlled network changes. The role supports infrastructure projects, incident response, junior staff training, global follow-the-sun operations, and on-call weekend coverage.

Provide Tier II network operations support across Mastercard’s EMEA environment. Diagnose root causes, implement permanent fixes, monitor network integrity and performance, coordinate infrastructure changes, support projects, document solutions, produce incident reports, and assist junior staff. The role requires advanced routing, switching, firewall, WAN, VPN, automation, monitoring, and troubleshooting expertise, with participation in a global follow-the-sun model and an on-call weekend rota.

Leads Mastercard’s European Customer Care Performance team, driving customer-centric operational excellence and resilience. The role oversees incident engagement, P1/P2 communications, escalation management, and translation of technical events into customer and business impact. It also establishes customer activity monitoring, performance dashboards, health metrics, and data-driven insights to identify risks and improvement opportunities. The director partners with Product, Engineering, regional teams, and customers while leading transformation and continuous improvement across the customer experience lifecycle.

Leads Europe-wide customer care performance and operational excellence. Oversees customer communication during major incidents, translates technical events into business impact, coordinates P1/P2 escalation, and represents customer needs across Product, Engineering, and regional teams. Establishes monitoring capabilities, dashboards, and customer health metrics to identify trends, systemic risks, and improvement opportunities. Builds a high-performing team focused on resilience, transparency, transformation, and continuous improvement.

Leads European customer care performance and operational excellence. Oversees customer incident engagement, P1/P2 escalation communications, customer impact analysis, monitoring capabilities, health metrics, and performance dashboards. Partners with Product, Engineering, regional teams, and customers to improve transparency, resilience, service reliability, and customer trust. Drives transformation, continuous improvement, data-informed decision-making, and team development.

Provides Tier II network operations support across Mastercard’s EMEA environment. Responsibilities include troubleshooting root causes, implementing permanent fixes, analyzing network performance, managing routing and firewall infrastructure, supporting projects, documenting changes, producing incident reports, and coordinating network changes through formal controls. The role requires advanced routing and switching expertise, firewall experience, automation knowledge, incident response skills, and participation in an on-call weekend rota.