Top Tech Jobs & Startup Jobs in Dublin

Leads Europe-wide customer care performance and operational excellence. Directs incident engagement, translates technical events into customer impact, coordinates P1/P2 communications, and strengthens escalation management. Establishes customer activity monitoring, health metrics, and dashboards to identify trends, systemic risks, and improvement opportunities. Partners with Product, Engineering, regional teams, and customers to improve resilience, transparency, reliability, and customer trust.

Provides Tier II network operations support across Mastercard’s global EMEA environment. Responsibilities include troubleshooting and resolving network issues, root-cause analysis, proactive performance monitoring, network changes, infrastructure project support, documentation, reporting, and long-term improvements. The role requires advanced routing, switching, firewall, WAN, VPN, and network automation expertise, along with incident response, cross-team collaboration, junior staff training, and participation in an on-call weekend rota.

Leads Mastercard’s European Customer Care Performance Team and strategy for customer-centric operational excellence. Oversees incident engagement, P1/P2 communications, escalation management, customer impact analysis, activity monitoring, performance dashboards, and customer health metrics. Partners with Product, Engineering, regional teams, and customers to improve reliability, transparency, resilience, and operational outcomes. Drives transformation, continuous improvement, data-informed decision-making, and team leadership across the customer experience lifecycle.

Provides Tier II network operations support across Mastercard’s global EMEA environment. Responsibilities include troubleshooting incidents, identifying root causes, implementing network fixes and changes, monitoring performance, documenting infrastructure, supporting project deliverables, producing issue reports, and mentoring junior staff. The role requires expertise in routing, switching, firewalls, WAN technologies, VPNs, network automation, and incident response, with rotating on-call and occasional off-hours or weekend support.

Leads Europe-wide customer care performance and operational excellence. Oversees customer communications during major incidents, translates technical events into customer and business impact, coordinates P1/P2 escalations, and represents customer needs across Product, Engineering, and regional teams. Builds customer activity monitoring, health metrics, and dashboards to identify trends, risks, and improvement opportunities. Drives resilience, transparency, transformation, and continuous improvement while leading a high-performing team.

Provide Tier II network infrastructure support in a global follow-the-sun operations team. Diagnose root causes, implement permanent fixes, analyze network performance, manage routing, switching, firewalls, WAN, VPN, and monitoring environments, and support infrastructure projects. Responsibilities include change coordination, documentation, issue reporting, incident response, occasional off-hours and weekend on-call support, and mentoring junior staff.

Provides Tier II network operations support across Mastercard’s EMEA environment. Responsibilities include troubleshooting root causes, implementing permanent fixes, supporting infrastructure projects, monitoring network performance, managing routing, switching, firewalls and WAN technologies, documenting changes, producing incident reports, and coordinating network changes. The role includes automation, incident response, on-call weekend coverage, occasional off-hours work, and mentoring junior staff.

Leads Mastercard’s European Customer Care Performance Team, defining customer-centric operational excellence strategy and managing a high-performing regional team. Oversees incident engagement, P1/P2 stakeholder coordination, customer-impact communication, escalation management, activity monitoring, health metrics, and performance dashboards. Partners with Product, Engineering, regional teams, and customers to improve reliability, resilience, transparency, and customer trust through data-driven insights and continuous transformation.

Leads Mastercard’s European Customer Care Performance Team, defining customer-centric operational excellence strategy and managing a team focused on incident communication, customer impact analysis, and long-term resilience. Coordinates P1/P2 incident response across Product, Engineering, regional teams, and customers. Establishes customer activity monitoring, health metrics, and dashboards to identify trends, systemic risks, and improvement opportunities while driving transformation, collaboration, and continuous improvement.

Provides Tier II network infrastructure support within a global EMEA operations team. Responsibilities include troubleshooting root causes, implementing permanent fixes, monitoring network integrity, coordinating controlled changes, supporting infrastructure projects, documenting environments, producing issue reports, and assisting junior staff. The role requires expertise in routing, switching, firewalls, WAN technologies, VPNs, automation, Unix/Linux, monitoring tools, and incident response, with rotating on-call and occasional weekend support.