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The Senior Solution Engineer will lead technical discovery and solutions for SMBs, collaborating with sales teams to provide innovative Salesforce solutions, mentoring junior team members, and fostering customer relationships to drive business success.

The Senior Onboarding Specialist welcomes new Salesforce customers post-sale, ensuring a positive experience and helping them achieve business value through Salesforce products. This role involves delivering personalized engagements, building relationships, and providing tailored recommendations for success.

The Technical Support Engineer provides end-to-end customer support, troubleshoot technical issues, and maintains knowledge base articles while collaborating with teams to enhance customer experience.

Hands-on architect working with systems integrator partners to prototype, build, and package Agentforce solutions. Create reference implementations, review partner architectures for production readiness, coach partner engineers, translate field blockers into product feedback, and connect technical choices to outcomes, cost, and observability.

Partner with customers to drive adoption and business value from Salesforce (Marketing Cloud). Assess goals, build adoption and governance plans, mitigate risks, evangelize platform features, cultivate executive relationships, and recommend services to accelerate ROI and digital transformation.

Partner with customers to drive adoption and business value from Salesforce by applying product and industry knowledge, guiding governance and change, building executive relationships, identifying risks, and delivering adoption and enablement plans.

Partner with customers to drive adoption and value from Salesforce, specializing in Commerce Cloud. Own executive relationships, assess goals, mitigate risks, deliver adoption and enablement plans, and recommend services to accelerate business outcomes.

Lead end-to-end design, build, and deployment of agentic AI solutions for enterprise customers on the Agentforce platform. Own architecture, data pipelines, model integration, orchestration, performance dashboards, and production handoffs. Resolve technical blockers, mentor engineers, codify reusable patterns, and funnel field insights into product roadmap while partnering with Deployment Strategists.

Lead end-to-end design, build, and deployment of agentic AI solutions for enterprise customers on the Agentforce platform. Own architecture, data lifecycle, LLM integrations, performance dashboards, troubleshooting, mentoring, and codifying reusable patterns. Partner with Deployment Strategist and Product to drive roadmap and ensure production-grade delivery.

Serve as the named Customer Success Manager for Signature customers, drive renewals and expansion, coordinate Signature deliverables, advise on Salesforce features and releases, manage high-severity incidents, build executive relationships, and optimize platform adoption for business outcomes.