The CS Labs Supervisor manages a team to ensure high-quality customer service, driving performance, coaching, and supporting strategic initiatives within Airbnb's community support operations.

The role involves managing complex customer queries, providing personalized and exceptional support, and leading improvement initiatives within the customer service team.

The Premium Support Specialist provides exceptional customer service to Airbnb users in English and French, managing complex cases, enhancing user experience, and supporting team improvement through effective stakeholder engagement.