Top Tech Jobs & Startup Jobs in Dublin

The Customer Success Manager will manage relationships with up to 70 Commercial customers in the EMEA region, focusing on engagement, revenue retention, and growth. Responsibilities include developing individual success plans, leading customer meetings, and advocating for customer feedback within the company to enhance experiences.

The Sales & Solutions Engineer at Udemy serves as a technical advisor, collaborating with Account Executives and Customer Success teams to drive customer implementations and ensure seamless integration with technical platforms. The role requires strong communication and problem-solving skills to address customer needs and conduct product demonstrations, and also necessitates experience in enterprise sales engineering, particularly in SaaS, along with knowledge of API integrations and security protocols.

The Senior Sales & Solutions Engineer will be responsible for supporting enterprise customers by integrating Udemy’s services with SaaS applications, addressing customer needs, and enabling successful deployments. The role includes creating technical documentation, collaborating with various teams, and serving as a subject matter expert on integrations and security best practices, while also presenting to both technical and non-technical stakeholders.

The Senior Instructor Strategy Manager at Udemy is responsible for overseeing VIP instructors within the Instructor Partner Program, enhancing engagement through various initiatives, and ensuringthat their insights shape company strategies. This role involves managing relationships, coordinating with teams, and analyzing loyalty metrics to foster instructor partnerships.

As a Strategic Customer Success Manager at Udemy, you'll build and nurture relationships with strategic accounts, ensuring customer satisfaction while driving retention and growth. You'll create tailored success plans, oversee onboarding, consult on learning strategies, and collaborate with various teams to enhance the customer experience.

As a Senior Staff Site Reliability Engineer focused on Monitoring & Observability, you will lead the evolution of monitoring strategies, enhance system reliability, standardize service level indicators, optimize monitoring tools, and drive incident management practices while promoting a blameless culture.