Owns end-to-end project delivery for regulated life sciences customers, including scoping, planning, budgeting, requirements, risk management, executive communication, and go-live. Partners with cross-functional teams and customers to support manufacturing digital transformation, travels onsite approximately 25% of the time, and improves Professional Services delivery through AI-assisted workflows.

Manage a portfolio of life sciences customer accounts, driving adoption, utilization, operational digitization, measurable ROI, renewals, and commercial expansion. Serve as the internal customer champion and trusted advisor while coordinating Sales, Product, Engineering, Support, Professional Services, and partners. Build executive relationships, lead stakeholder presentations, guide GxP manufacturing change management, and improve Customer Success processes. The role requires life sciences industry experience, enterprise collaboration, and up to 15% travel across the EMEA region.