Manage client-facing, multidisciplinary projects across strategy, creative, content, analytics, communications, and technology teams. Responsibilities include project planning, budgeting, resourcing, risk and change management, content coordination, client communications, presentations, quality assurance, and process improvement. The role requires strong stakeholder management, organization, analytical ability, presentation skills, and proficiency with project tracking and Microsoft Office tools.

Develop CX, employee experience, and loyalty strategies using data, insights, and human-centered design. Partner with client leadership, facilitate workshops, design learning and change initiatives, create governance and measurement frameworks, coordinate cross-functional teams, and support implementation, proposals, and mentorship.