Lead design and build of retention and up-sell growth systems, run hypothesis-driven CRM experiments (SMS, WhatsApp, push, in-app), translate results into product and pricing recommendations, and scale playbooks across five African markets to maximize customer LTV and retention economics.

Design and implement enterprise solutions with Microsoft Dynamics 365, focusing on Supply Chain and Finance operations. Collaborate with cross-functional teams, manage configurations, and provide training to optimize operational capabilities.

This role involves designing and implementing Microsoft Dynamics 365 solutions for supply chain and finance operations, managing implementations, and collaborating with cross-functional teams.