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Lead global customer lifecycle and success strategy to maximize retention, renewals, adoption, and growth. Manage and coach Customer Success and Renewals teams, implement health scoring and governance, run executive reviews, own renewal forecasting and reporting, and drive adoption, advocacy, and continuous improvement across a subscription-based cybersecurity portfolio.

Manage and protect recurring revenue by proactively handling an assigned Available-to-Renew portfolio. Plan and execute a 120-day renewal process, forecast renewals, minimise churn, maintain renewal data integrity, and collaborate with partners, Customer Success, Sales and Operations to identify expansion opportunities.

Drive partner and customer adoption, value realization, retention, and growth. Build success plans, support onboarding and deployments, conduct business and adoption reviews, identify renewal risks and expansion opportunities, and collaborate with Partner Managers, Sales, and Services to execute success strategies.

Drive enterprise demand and pipeline via a partner-led, co-sell model. Lead, coach and manage Territory Sales Managers across countries to achieve revenue, gross profit, services bookings, forecast accuracy and strategic account penetration, working with partners and engaging customer executives to close complex enterprise opportunities.