Customer Success Specialist- ServiceNow

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Customer Success Specialist – is responsible for driving customer adoption, value realisation, retention and growth across our partner ecosystem. Working closely with Partner Managers, Sales, Services and the wider leadership team, the role ensures partners and customers achieve measurable business outcomes from their investments. The role will proactively support onboarding, adoption, success planning, renewal readiness and identification of expansion opportunities. Acting as the operational arm of the Customer Success function, the Customer Success Specialist will help partners build meaningful customer success conversations that strengthen retention, increase adoption and uncover opportunities for future growth.

As the Customer Success Specialist, you will:

• Build and maintain success plans covering onboarding, adoption, value realisation and renewal readiness.
• Partner with Partner Managers to develop customer success conversations and engagement strategies.
• Conduct regular business reviews, adoption reviews and success checkpoints.
• Support new customer deployments to accelerate time-to-value and adoption.
• Identify risks to renewal and develop mitigation plans.
• Identify upsell, cross-sell and expansion opportunities and route them to the appropriate sales teams.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Customer Success Specialist:

• 2–3 years experience in Customer Success, Account Management, Customer Experience or a similar customer-facing role.
• Experience in SaaS, software, cloud or technology businesses preferred.
• Strong relationship-building and communication skills.
• Ability to manage multiple customers and stakeholders.
• Experience conducting business reviews and customer meetings.
• Strong organisational and planning skills.

Personal Attributes

• Customer-centric and proactive.
• Commercially aware.
• Collaborative and team-oriented.
• Strong communicator and relationship builder.
• Curious and eager to learn.
• Results focused and accountable.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

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If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.