Administer the company’s Microsoft 365, Entra ID, Intune, Salesforce, endpoint, identity, and SaaS application environments. Manage onboarding and offboarding, access reviews, IT assets, licensing, vulnerability remediation, logging, audit evidence, business continuity documentation, and operational runbooks. Serve as an escalation point for employee IT issues across multiple offices while supporting security, compliance, and reliable day-to-day IT operations.

Establish and run the product function end-to-end: intake, analysis, prioritisation, and requirements. Build and scale a product team, define operating model and tooling, shape product and AI direction, partner with engineering to deliver high-value features and measure impact.