Support PlanetScale customers and developers by troubleshooting production applications, databases, infrastructure, connectivity, queries, schema changes, and application behavior. Resolve issues across tickets, Slack, and public channels; create documentation and playbooks; identify recurring product friction; and collaborate with Engineering on improvements. The role requires strong technical debugging, SQL and database knowledge, programming literacy, customer communication, empathy, organization, and independent cross-functional execution.

Advise and handle enterprise customer support requests for PlanetScale platform, act as customer-facing SME, identify and escalate product gaps, collaborate with TAM/Engineering/Sales Engineering, and participate in on-call rotation for high-priority incidents.

The Solutions Engineer partners with Sales and Customer Engineering, guiding customers through database migrations and optimizing solutions. Responsibilities include technical discovery, designing migrations, assessing workloads, creating tools and documentation, and collaborating with teams for customer needs.