Top Technical Support Jobs in Dublin

Provide technical investigation and resolution for complex Salesforce platform issues, analyze customer code (HTML, CSS, JavaScript, SQL), troubleshoot integrations and APIs, manage issue lifecycles, communicate solutions to technical and non-technical audiences, and create technical documentation and knowledge articles.

Lead and develop a global technical support team to resolve customer issues, manage escalations, analyze field failures, improve support processes, and liaise with Quality, Engineering, Product, and Operations to ensure service excellence and compliance with ISO and company standards.

Provide technical support for TraceLink's OPUS platform and related products, troubleshoot customer issues, escalate to engineering, and collaborate with cross-functional teams to resolve problems and maintain customer satisfaction.

Provide technical troubleshooting and support for Sprinklr's Unified-CXM platform, investigate and resolve customer-reported issues, collaborate with engineering/product teams, maintain documentation, perform QA/testing, and meet SLAs to ensure customer satisfaction.

Provide technical support for AI platform customers by triaging tickets, debugging production LLM applications, escalating to engineering, improving diagnostics and runbooks, participating in incident post-mortems, tracking support KPIs, and enhancing documentation to improve customer self-service and satisfaction.

Resolve technical support tickets end-to-end for a B2B SaaS crew-logistics platform: triage, diagnose via logs and errors, reproduce bugs, test automations, author help-centre content and run proactive outreach, partnering with Customer Success and Product to reduce repeat issues.

Provide first-line technical support for ClickHouse users across EMEA (and globally as needed): triage tickets, handle chat/calls/Slack, build/share solutions and documentation, assist pre/post-sales POCs, collaborate with engineering and product teams, and mentor colleagues while maintaining SLA obligations and on-call coverage.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

The Senior Support Engineer will provide technical guidance to enterprise accounts, design support processes, and resolve complex technical issues, ensuring optimal customer experiences with OpenAI's API platform.