Top Technical Support Jobs in Dublin

Provides advanced technical support to enterprise customers, troubleshooting cloud infrastructure, networking, Linux systems, containers, and security issues. Performs root cause analysis, supports deployments, maintains SLAs, documents solutions, and collaborates with engineering, product, and sales teams. The role also mentors junior staff, contributes to training resources, and helps optimize infrastructure as code, observability, identity management, databases, and customer environments.

The Senior Support Engineer will provide technical guidance to enterprise accounts, design support processes, and resolve complex technical issues, ensuring optimal customer experiences with OpenAI's API platform.