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Provide first-line customer support in Spanish, Portuguese and English, resolving issues (passwords, supply-chain faults), documenting outcomes, improving processes, and delivering a positive customer experience by phone and email.

Lead a Product engineering squad to enhance Recognition & Celebrations solutions, ensuring technical excellence and team performance through agile practices.

Design and drive enterprise data architecture across product, platform, AI/ML and analytics. Lead ingestion, pipelines, metadata, lineage, governance and cloud platform patterns; produce architectural docs and collaborate with Product, Engineering and Infrastructure to deliver reliable, scalable data platforms.

As a Principal Product Designer, you will shape employee experiences by collaborating on strategic initiatives, using AI tools for prototyping, mentoring peers, and influencing senior leaders while enhancing the product design with human-centered strategies.