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Lead and manage payroll operations across EMEA, ensuring compliance with local regulations, accurate and timely processing, audits, process improvements, stakeholder communication, and guidance to junior team members. Maintain payroll records, collaborate with external partners, resolve discrepancies, and implement cost-saving initiatives.

Serve as the UAE payroll SME leading implementations from discovery through go-live. Run discovery workshops, ensure UAE legislative compliance, validate payroll configuration and testing, support go-live and first payroll, advise Sales/Product/Engineering, own playbooks and documentation, and drive process and product improvements.

Lead end-to-end Indian payroll implementations as the subject-matter expert: run discovery workshops, validate payroll configuration, oversee testing and go-live, ensure legal compliance, advise sales/product/engineering, and maintain India-specific playbooks and documentation.

Serve as the Canadian payroll SME leading country-specific implementations from discovery to go-live. Ensure compliance with Canadian legislation, validate configurations with Product and Engineering, lead testing and parallel runs, support go-live readiness and first payroll, advise Sales and customers, maintain playbooks and documentation, and drive product and process improvements.

Build and scale the Customer Success enablement function: create playbooks, SOPs, training, and single-source resources; translate complex compliance and product changes into actionable content; run workshops; align CS with Product, PMM, Legal, and BizOps; track enablement outcomes to improve team performance.