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Manage and mentor a team of ML scientists, driving collaboration with engineering and product leads to deliver impactful ML products while enhancing team productivity.

As a Staff Forward Deployed Engineer at Intercom, you will work with strategic customers to implement AI solutions, lead engineering functions, and mentor team members while ensuring effective communication across teams.

Provide high-level administrative support to senior leadership including complex calendar management, global travel coordination, expense handling, event organization, AI-tool experimentation to streamline workflows, cross-team collaboration with other EAs, and maintaining confidentiality while anticipating and removing operational friction.

The Senior Forward Deployed Engineer will enhance customer experiences with AI by consulting on technical solutions, driving product adoption, and collaborating with teams to achieve customer success.

Manage high-volume customer portfolios to drive adoption of Fin's AI products. Build scalable playbooks, own onboarding, monitor health metrics, identify risks and expansion, and collaborate cross-functionally to feed customer insights into product and processes.

Partner with high-value enterprise customers to drive AI-driven customer service transformation. Scope projects, map processes, design solutions with engineering, monitor adoption and metrics, lead success plans and executive reviews, quantify ROI, and drive renewals and expansion while advocating customer needs internally.

The Staff Machine Learning Scientist will lead ML projects, mentor engineers, define new features, conduct research, and collaborate with product teams to deliver impactful ML products.