Top Tech Jobs & Startup Jobs in Dublin

Lead QA for ServiceNow platform enhancements: design and execute functional, integration, regression and ATF automation tests; validate releases, track defects, support deployments, and promote QA best practices within Agile teams.

Serve as liaison between business and IT to implement and support EDI trading partner setups. Manage ServiceNow tickets, gather and document requirements, work with external partners on EDI implementations, recommend solutions, maintain SLAs and dashboards, and ensure communication and quality across technical and business teams.

Design and produce labeling artwork and packaging layouts that support brand and identity systems. Collaborate with proofreading, labeling, and cross-functional teams, follow established guidelines and processes, and deliver high-quality work on schedule while communicating status to leadership and partners.

Lead and develop a team of quality analysts to monitor and evaluate customer interactions using interaction analytics (speech, text, AQM). Build QA frameworks, deliver reports and insights, partner cross-functionally to drive performance improvements, coaching, and continuous improvement in a call center environment.

Lead end-to-end process mapping and analysis using BPMN and process/task-mining tools to identify inefficiencies, create As-Is/To-Be documentation, define BRDs, model future-state scenarios, and drive cross-functional implementation with executive reporting.

Leads quality assurance and knowledge management governance, audits, performance analytics, root-cause investigations, and continuous improvement. Oversees knowledge accuracy, utilization, lifecycle management, and operational readiness. Coaches Quality and Knowledge Management teams, partners cross-functionally on capability development, and provides executive reporting and strategic recommendations. Accountable for quality, knowledge, workforce capability, stakeholder satisfaction, and team performance KPIs.

Sources, leads, and screens candidates across the organization; builds talent pools, conducts competency-based assessments, supports positive candidate experiences, and maintains accurate recruitment records and reports. The role requires recruiting and talent acquisition experience and handles moderately complex projects with general guidance.

Support revenue and pricing strategy through modeling, analytics, and econometrics. Assist in setting deal and product pricing, create standard offers, and capture value. Perform routine analytical tasks and process improvements under supervision, working on limited-scope projects and following established procedures.

Lead OptiFreight billing services including allocation of freight charges, invoice accuracy checks, and invoice problem resolution. Supervise and develop analysts, drive process improvements and automation, maintain visibility of value streams, collaborate cross-functionally, and support vendor and customer contract administration.

Supervise and coordinate daily operations of end-user support staff, enforce policies and procedures, ensure team compliance with guidelines, make operational decisions affecting the unit and customers, and interact with subordinates, customers, and peers to exchange information and resolve basic issues.