Top Tech Jobs & Startup Jobs in Dublin

Lead end-to-end process mapping and analysis using BPMN and process/task-mining tools to identify inefficiencies, create As-Is/To-Be documentation, define BRDs, model future-state scenarios, and drive cross-functional implementation with executive reporting.

Provide SaaS application support (primarily Adobe Sign/DocuSign) via ServiceNow, manage vendor and integration relationships, maintain runbooks and technical diagrams, lead onboarding and AP integrations, ensure SLA/KPI compliance, support escalations, document resiliency and compliance, and assist with application strategy.

Lead a cross-functional ServiceNow squad of developers and BAs to manage platform run operations, Agile delivery (2-week sprints), upgrades/patching, UAT, change/release governance, metrics reporting, stakeholder/vendor coordination, and continuous improvement while coaching team members and standardizing practices.

Manage customer shipment billing and order data: assign billing groups/facilities, research unmatched transactions and exception lines, resolve root causes, develop solutions, and support invoicing. Work collaboratively in a finance/controls environment, follow SOPs, participate in billing meetings, coach peers, and handle high-volume transactional tasks using multiple systems (TMS, Salesforce, SAP).

Provide advanced enterprise Microsoft 365 support and administration, resolve escalated technical issues, design and implement permanent solutions, lead projects, produce reports, train users, and contribute to process improvements and documentation.

Support sales organization by resolving customer issues, performing root cause analysis, executing account setup and maintenance, generating customer reports, coordinating cross-functional teams, and identifying process improvements to enhance customer experience and maintain contractual service levels.

Provide Tier 1-3 virtual and physical end-user support for software, hardware, collaboration tools, and conference room tech. Resolve escalated issues, coordinate with internal/external resources, perform asset management, and install/upgrade PC components while following established procedures and working under direct supervision.

Provide Tier 1-3 virtual and on-site support for software, hardware, AV and collaboration tools. Manage incident tickets, onboarding/off-boarding, workstation imaging, vendor and asset management, change requests, and participate in project build and process improvement activities.

Serve as liaison between business and IT to add/support EDI trading partner setups, gather and translate requirements, manage ServiceNow tickets, work with external partners, research solutions, maintain SLAs and dashboards, and support EDI communications (AS2, SFTP) and document types (850/855/856/810/832).

Design, deploy, and operate containerized and serverless platforms on GKE, manage the enterprise Harness CI/CD platform, build standardized GitOps/IaC pipelines, embed DevSecOps controls, monitor platform health, onboard application teams, enforce policy-as-code governance, and collaborate with security and stakeholders to ensure secure, scalable, and repeatable deployments.