Top Tech Jobs & Startup Jobs in Dublin

Lead and build a Support & Retention Experience function to monitor customer health, establish post-production support and SLAs, automate playbooks, integrate cross-functional data, identify expansion opportunities, and provide leadership visibility to improve retention and platform adoption.

Own the post-enablement customer journey for production customers: monitor API performance and health, operate proactive alerting, maintain playbooks, coordinate incident resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, and provide data-driven visibility to leadership.

Build and lead a Support & Retention Experience function to monitor customer health, operate post-production support, automate playbooks, align cross-functional teams, surface expansion opportunities, and improve retention and platform adoption.

Lead and build a Support & Retention Experience function for a B2B developer platform. Define customer health monitoring, establish post-production support, create automated playbooks, align cross-functional data and integrations, identify expansion opportunities, report retention and health metrics to senior leadership, and hire and coach a high-performing team to improve adoption and long-term customer value.

Own the post-enablement experience for live production customers: monitor API performance and health, build proactive alerting and playbooks, coordinate incident resolution across SRE/engineering/product, surface diagnostics inside the platform, identify expansion opportunities, and provide leadership with data-driven visibility to improve retention and adoption.

Own the post-enablement experience for live production customers: monitor API performance and health, operate proactive alerting, define customer health scores and playbooks, coordinate issue resolution across SRE/engineering/product, surface in-platform guidance, identify expansion opportunities, and provide data-driven visibility to leadership.

Lead product strategy and execution for Mastercard's AI-native data platform and products. Define roadmaps, data-as-product SLAs, governance, reusable data primitives and agentic AI/HITL workflows. Manage cross-functional teams, ensure compliance with security/privacy/regulatory requirements, translate regional needs, and deliver scalable data models, APIs, dashboards and datasets to meet business objectives.

Own the post-enablement experience for live production customers: monitor API performance and health, run proactive alerting, maintain playbooks, coordinate cross-functional incident response, surface growth opportunities, provide leadership reporting, and feed product improvements from post-go-live feedback.

Own the post-enablement customer journey for live production customers: monitor API performance and health, operate proactive alerting, build playbooks, coordinate cross-functional issue resolution, surface in-platform guidance, identify expansion opportunities, and provide data-driven visibility to leadership to improve retention and platform adoption.

Build and lead a Support & Retention Experience function: monitor customer health, create post-production support with SLAs and escalations, design automated playbooks, align cross-functional data and tooling, surface expansion opportunities, report metrics to leadership, and hire and coach a high-performing team to improve retention and platform adoption.