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Lead end-to-end product design for Mastercard’s small business experiences across web, mobile, and platform products. Conduct research, identify opportunities, shape product strategy, prototype solutions, and create scalable, accessible experiences. Collaborate with product managers, engineers, researchers, and stakeholders while maintaining design systems and using AI-assisted tools to accelerate ideation and delivery.

Leads planning, execution, governance, and operational excellence for Mastercard’s Customer Experience and Design organization. Partners across design, product, engineering, and business teams to manage programs, dependencies, risks, capacity, and communications. Builds scalable workflows, reporting, and operating models; supports design systems, accessibility, AI-enabled ways of working, and organizational effectiveness.

Design and improve Mastercard’s global B2B and B2B2C product experiences through design systems, reusable components, prototypes, user flows, and journey maps. The role partners with product, engineering, research, and design teams to create user-centered solutions, optimize engagement and conversion, and apply AI-assisted workflows, design thinking, and rapid prototyping to launch innovative products.

Lead end-to-end product design for Mastercard’s small-business digital experiences across web, mobile, and platform products. Conduct research, identify opportunities, shape product strategy, prototype and validate solutions, and deliver user flows, journey maps, and high-fidelity designs. Partner with product, engineering, research, and business teams while contributing to scalable design systems, accessibility, experimentation, and AI-assisted design workflows.

Lead end-to-end product design for Mastercard’s small business experiences across web, mobile, and platform products. Conduct research, define product opportunities, create prototypes and high-fidelity designs, contribute to product strategy, and develop scalable design systems. Collaborate with product managers, engineers, researchers, and stakeholders to deliver accessible, measurable customer outcomes using human-centered and AI-assisted design methods.

Lead end-to-end product design for Mastercard’s small business experiences across web, mobile, and platform products. Conduct research, define product opportunities, develop user flows and prototypes, and create high-fidelity accessible experiences. Partner with product managers, engineers, researchers, and stakeholders to shape strategy, validate solutions, and deliver measurable customer value. Contribute to scalable design systems using atomic design principles, Figma, and AI-assisted design tools.

Leads planning, execution, and operational excellence for Mastercard’s Customer Experience and Design organization. Builds scalable processes, governance, workflows, and reporting frameworks; coordinates cross-functional initiatives across Design, Product, Engineering, and business teams; manages dependencies, risks, capacity, and resources; supports design systems, accessibility, AI-powered workflows, and organizational effectiveness.

Leads planning, execution, and operational excellence for Mastercard’s Customer Experience and Design organization. Builds scalable processes, governance, workflows, reporting, and planning frameworks while coordinating Design, Product, Engineering, Research, Content, and business stakeholders. Manages dependencies, risks, capacity, prioritization, and communications across complex programs. Supports design system adoption, accessibility initiatives, team effectiveness, and AI-enabled ways of working.

Lead planning, execution, operating models, and design operations for Mastercard’s Global SME Customer Experience and Design organization. Partner with Design, Product, Engineering, Research, and business stakeholders to manage strategic initiatives, timelines, dependencies, risks, governance, capacity planning, and resource allocation. Build scalable workflows, reporting, and collaboration practices while supporting design systems, accessibility, team effectiveness, and AI-enabled operational improvements.

Design and improve Mastercard’s product experiences and design systems for B2B and consumer-facing products. Responsibilities include creating reusable components, high-fidelity visual designs, prototypes, user flows, journey maps, and design tokens; collaborating with product, engineering, and research teams; applying human-centered design and atomic design principles; and using AI-assisted workflows and rapid prototyping to deliver scalable, user-centric solutions.