Top Tech Jobs & Startup Jobs in Dublin

Leads an engineering team delivering mission-critical Microsoft 365 support for strategic customers. Responsibilities include managing complex escalations, executive incident communications, customer health checks, release guidance, root-cause analysis, cross-functional coordination, product feedback, service improvements, and customer success strategies. The role also develops engineers through coaching, training, and upskilling while influencing Microsoft product and engineering teams.

Leads EMEA Azure capacity management and customer experience strategy, translating demand and infrastructure constraints into scalable capacity plans. Partners with engineering, infrastructure, supply chain, sales, finance, and customer success teams to improve regional readiness, customer onboarding, utilization, and operational performance. Uses data and KPIs to guide executive decisions and influence platform investments. Builds and develops a high-performing capacity management team while driving long-term cloud infrastructure transformation.

Own partner enablement across Microsoft’s partner lifecycle, reducing friction and improving adoption of business changes. Represent partner needs, manage readiness plans, track launch preparedness, communicate risks, and drive partner adoption. Collaborate with global stakeholders to translate partner feedback into business requirements, standardize processes, identify automation and self-service opportunities, and lead continuous improvement and change initiatives.

Leads AI-driven business transformation for strategic customers by advising executives, identifying high-value opportunities, developing transformation roadmaps, operating models, business cases, and value frameworks. Connects business challenges with Microsoft AI, Copilot, and agentic capabilities while collaborating across sales, engineering, product, and delivery teams. Also develops thought leadership, mentors colleagues, and drives measurable transformation outcomes.

Manages outsourcing governance, vendor oversight, regulatory compliance, service performance, risk controls, contracts, audits, and related projects for Microsoft's regulated Payments Institution. Maintains outsourcing registers, coordinates due diligence and exit planning, tracks SLAs and KPIs, prepares governance reporting, supports operational resilience and regulatory reviews, and drives process improvements across intra-group and third-party arrangements.

Leads workforce readiness strategy for Microsoft datacenter expansion across EMEA. Assesses labor markets, talent availability, compensation, hiring lead times, and skills supply to inform site selection and capacity planning. Develops staffing models, workforce recommendations, pay strategies, and talent pipelines while coordinating HR, Finance, Talent Acquisition, government affairs, and infrastructure teams. Presents complex workforce and labor-market analysis to senior leaders and connects long-term planning with operational delivery.

Sell and accelerate complex Microsoft security opportunities by engaging business decision-makers, developing customer-centric solution strategies, and driving deals from lead generation through closure. Collaborate with account teams, solution engineers, partners, and internal stakeholders on territory planning, forecasting, co-selling, competitive analysis, and customer negotiations. Lead security-focused business conversations, demonstrations, events, and partner engagements while maintaining pipeline accuracy and continuously developing cybersecurity and Microsoft Security expertise.

Drive consultative sales of Microsoft 365, Copilot, and AI Workforce solutions across German-speaking enterprise and mid-market customers. Manage territory strategy, forecasting, target accounts, partner co-selling, customer adoption, and end-to-end opportunity orchestration. Lead business transformation conversations, identify cross-sell and up-sell opportunities, and coordinate internal stakeholders and partners to close strategic deals and deliver measurable productivity outcomes.

Manages digital customer accounts across the financial services industry, building trusted-advisor relationships and driving Microsoft solution adoption. Identifies sales opportunities, manages pipelines, renewals, upsell and cross-sell activities, forecasts revenue, and coordinates internal teams and partners. Analyzes customer usage and needs, develops success plans, resolves escalations, and aligns cloud strategies with business outcomes. Requires sales and negotiation experience, technical sales capability, digital fluency, and the ability to manage strategic customer relationships.

Leads proactive and reactive technical support for strategic Microsoft 365 customers. Handles complex escalations, partners with product engineering, analyzes telemetry and customer feedback, conducts environment health checks, identifies product defects and configuration gaps, and advocates for customer-driven product improvements. Supports Copilot adoption, incident and change management, mission-critical service development, and scheduled engineering on-call rotations.