Top Tech Jobs & Startup Jobs in Dublin

Drive new business and expansion sales for ServiceNow’s commercial customer segment. Responsibilities include prospecting, managing telephone-based sales opportunities, understanding customer needs, advancing complex sales cycles, meeting quotas, forecasting, coordinating internal specialists, supporting renewals, and mentoring teammates. Fluency in French and English is required, along with software sales experience and strong relationship-building skills. Occasional travel may be required.

Build and deploy production-ready AI applications for strategic enterprise customers. Own backend services, LLM pipelines, data orchestration, APIs, vector databases, and frontend integrations. Collaborate onsite with customers, integrate legacy systems, iterate in agile sprints, and create reusable libraries, prompts, SDKs, scaffolds, and documentation. Influence platform strategy through field-tested solutions while ensuring scalability, security, observability, and performance.

Build scalable AI-powered software solutions using ServiceNow AI capabilities, prompt engineering, and intelligent architectures. Translate business needs into user-friendly features across design, implementation, testing, and delivery. Develop JavaScript UI components, integrate automated testing into CI/CD, optimize performance, improve reliability and observability, and contribute to AI-enabled product enhancements. Collaborate across teams, participate in code reviews, and mentor colleagues on software craftsmanship and responsible AI integration.

Leads Data and Storage Reliability Engineering for large-scale SaaS environments. Responsibilities include reliability strategy, observability, diagnostics, automation, capacity planning, incident root-cause analysis, resilience validation, risk reduction, and platform improvement. Manages and develops engineering teams, partners with production and software engineering groups, supports customer-critical escalations, and converts operational insights into durable engineering solutions.

Leads Customer Excellence Group field operations across EMEA, owning operational strategy, annual planning, performance management, forecasting, capacity modeling, reporting cadences, and cross-functional execution. Partners with executive leadership, Finance, HR, Sales, and Workforce Planning to drive customer success, renewals, resource allocation, transformation, and growth. Builds and develops a high-performing operations team, standardizes processes, supports strategic programs, and delivers executive-level communications in a complex, matrixed organization.

Develops and scales AI-powered managed services and Built On ServiceNow solutions through strategic partner collaboration. Identifies opportunities, shapes growth strategies, guides solution deals from discovery through launch, presents value propositions to executives, structures deals with finance and legal teams, and coordinates internal and external stakeholders. The role requires extensive enterprise IT sales, consultative selling, platform transformation, managed services, BPO, and strategic partnership experience, with travel as needed.

Provides strategic employee relations support to HR business partners and managers. Advises on performance management, conflict resolution, policies, investigations, disciplinary actions, workforce reductions, and employment law matters. Oversees ER case management, drives globally consistent HR processes, supports training and employee experience initiatives, analyzes ER trends, and leads cross-functional HR projects across the EMEA region.

Build and operate cloud-native reliability, release, and test platforms. Develop automated quality gates, CI/CD integrations, test frameworks, observability, deployment verification, and developer self-service environments. Lead Kubernetes platform evolution, progressive delivery, chaos engineering, resilience validation, and reliability automation. Partner with engineering teams on architecture, standards, and automation-first practices while resolving infrastructure, systems, and networking issues.

Designs and operates cloud-native platforms for software validation, release readiness, production reliability, and developer self-service. Builds Kubernetes-based infrastructure, CI/CD and GitOps workflows, automated testing, observability, deployment verification, progressive delivery, resilience testing, and reliability controls. Resolves complex infrastructure and networking challenges, improves engineering productivity, mentors engineers, and partners across teams to deliver scalable, automation-first platform capabilities.

Lead a global Site Reliability Engineering organization responsible for enterprise platform reliability, availability, observability, incident response, automation, cloud modernization, Kubernetes operations, and production readiness. Manage SRE leaders and engineers, establish reliability standards and SLOs, improve release validation and operational excellence, drive infrastructure modernization across AWS, GCP, and Azure, and lead major incident response and continuous improvement initiatives.