Manage enterprise customer accounts to drive product adoption, value realization, satisfaction, retention, renewals, and expansion. Build success plans, monitor customer health, conduct business reviews, manage escalations, and coordinate cross-functional teams. Serve as a trusted advisor to business and technical stakeholders while advocating for customer needs. The role requires fluent English and German and supports software, SaaS, cybersecurity, and data management customers.

Manage enterprise customer accounts and drive adoption, value realization, satisfaction, retention, and expansion. Build success plans, monitor account health, lead business reviews, coordinate cross-functional resources, manage escalations, and serve as a trusted advisor to business and technical stakeholders. Partner with Sales, Renewals, Support, Product, and Professional Services while advocating for customer needs and supporting renewal and growth opportunities.