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In this role, you will provide white-glove support to enterprise customers, resolve complex technical issues, collaborate with engineering teams, and manage performance metrics. You'll engage with clients, troubleshoot desktop applications, and contribute to knowledge bases while participating in an on-call rotation for high-priority issues.

The Global Benefits Partner will lead the strategic development and execution of global benefits programs at Notion. This role involves recommending programs, ensuring compliance, and managing benefits administration, particularly across EMEA and APAC regions while supporting U.S. operations. The ideal candidate will have experience in a high-growth tech company, with a focus on innovative and market-competitive benefits.

The Head of Support, EMEA will lead and build a high-performing support team across Europe, implement regional strategies, manage both technical and general support resources, and drive improvements in customer experience. Responsibilities include setting targets, launching new market segments, and participating in cross-functional projects while ensuring KPI attainment.