Provide first-line technical product support to customers, troubleshoot Windows and macOS systems, guide users through resolutions, escalate incidents, and follow issues through closure. The role also involves documenting solutions, recommending documentation improvements, and developing expertise in cybersecurity products and customer environments. Candidates should understand operating system internals, antivirus configuration, system-management tools, and systematic troubleshooting.

Sell Huntress service-provider/MSP cybersecurity solutions into the Nordics. Qualify and close net-new MSP partners, work with SDRs, Sales Engineering, and Account Management, maintain CRM records, hit quota, and support onboarding and account growth.

Triage, investigate, and remediate security alerts using EDR telemetry, logs, and forensic artifacts. Perform tactical malware analysis and Microsoft 365/cloud investigations, contribute to detection engineering, escalate SOC issues, and support projects to improve analyst outcomes and partner security.