Provides multilingual customer support by phone and email, resolving password requests, supply chain issues, and other customer concerns. Owns and documents cases, updates customer records, follows automated workflows, resolves disputes across cultures, and identifies process improvements. The role prioritizes positive customer experiences and operates Sunday through Thursday from 14:30 to 23:00.

Provide multilingual (English, Spanish, Portuguese) customer support by phone and email, resolve password and supply-chain issues, document and own cases, drive positive customer experiences, and suggest process improvements while using internal systems to update records and workflows.

Own outcomes for a strategic product domain in Recognition Experience: define roadmap, lead discovery and experimentation, enable delivery across squads, build AI-powered, scalable user experiences, use research and analytics to prioritize, and mentor junior product managers while aligning stakeholders.