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The Senior Software Engineer will design, develop, and operate business-critical features for core services at Aircall. Responsible for building real-time services using Ruby and Typescript/Node.js, leading architectural decisions, and improving platform resilience and scalability.

As a Customer Support Specialist at Aircall, you will advocate for customers by identifying and resolving technical issues, promoting product education, and guiding users. You'll work closely with a global support team to ensure customer satisfaction and have opportunities for career growth within the company.

The Technical Specialist - Support Operations will provide technical and development support to the Global Support team. Responsibilities include resolving internal support tickets, investigating bug reports, refining documentation, and developing solutions using various coding languages. The role requires a proactive approach and experience in a remote environment.