Designs, develops, configures, and implements ServiceNow solutions across CSM, ITSM, SPM, CMDB, knowledge, and asset management. Builds scripts, workflows, catalog items, integrations, interfaces, and SLAs; supports governance, upgrades, troubleshooting, performance improvements, and platform administration. Collaborates with stakeholders to translate requirements into scalable solutions, estimate effort, and deliver enhancements within Agile/Scrum environments while following ServiceNow and ITIL best practices.

Implements and supports Cisco, Aruba, and Juniper LAN, WAN, wireless, and security environments. Provides first- and second-level incident support, troubleshooting, escalation, patch management, preventative maintenance, network health checks, technical reporting, and customer liaison. The role includes incident management against SLAs, vendor TAC coordination, managed-service tool oversight, project rollouts, process improvements, and participation in a 24/7 on-call rota.

Provides first- and second-level support for customer Juniper and Aruba network and security environments from a Dublin NOC. Responsibilities include incident management, troubleshooting, SLA adherence, escalation, network health checks, technical reporting, patch management, preventative maintenance, RMM administration, and coordination with vendor TAC teams. The role also supports managed-service improvements and offers training toward vendor certifications.