Leads global commercial customer data governance, Customer 360 strategy, segmentation, data quality, reporting, and insight initiatives. Owns customer definitions and hierarchies across SAP and Salesforce, establishes governance and KPI standards, and aligns reporting and analytics investments with business value. Partners cross-functionally to improve data quality, reporting adoption, forecast accuracy, and AI readiness while driving change management and value realization across the commercial organization.

Provide pre- and post-sales technical support for flexible laminates (FCCL, coverlays, polyimide films); collaborate with sales and cross-functional teams to develop solutions, run trainings, analyze product performance, support audits, and represent the company at industry events.