Designs and manages highly available AWS infrastructure, Azure DevOps CI/CD pipelines, containerized platforms, and infrastructure-as-code. Supports Windows and Linux production systems, automation, monitoring, observability, incident response, performance tuning, capacity planning, and reliability initiatives. The role promotes DevOps and SRE practices, leads root cause analysis, improves deployment strategies, and supports secure, scalable platform modernization with on-call responsibilities.

Develop and maintain AWS-based customer engagement solutions using Python and Amazon Connect. Build serverless applications, APIs, integrations, and cloud-native platforms using services including Lambda, DynamoDB, S3, and API Gateway. Manage CI/CD and infrastructure as code, monitor reliability, address incidents, and apply security and scalability best practices. Collaborate with technical and business teams to deliver maintainable solutions supporting operations and analytics.