Enter and maintain customer load information, route and dispatch shipments, monitor pickups and deliveries, communicate status with account managers, drivers and customers, investigate damages/overages, schedule or reschedule delivery appointments, and validate load data for accounting.

Create and upload customer invoices to meet deadlines, monitor and escalate overdue payments, process credit requests, liaise with sales and operations to resolve queries, support audits, monitor fuel surcharges, and assist allocation and credit control tasks.