Develops positioning, messaging, customer journeys, launch plans, sales enablement, and customer-facing content for B2B SaaS products. Conducts customer and market research, translates feedback into product and marketing insights, supports conversion, retention, and expansion, and represents products at live and online events. Partners closely with product, marketing, sales, partners, and customers across an international remote team.

Own relationships with key B2B SaaS prospects, customers, and partners. Lead discovery calls, demos, solution walkthroughs, onboarding, adoption, renewals, migrations, and expansion conversations for Atlassian apps. Identify churn risks and partner opportunities, provide customer insights for product and marketing, and maintain expertise in Atlassian use cases and competing solutions.