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Own renewals and expansion opportunities for live B2B fintech partners, manage account health, resolve escalations, coordinate with internal teams, and communicate partner feedback to Product. The role involves growing net revenue retention, handling commercial conversations, maintaining account records, improving account-management playbooks, and learning stablecoin payments, card issuing, card networks, and APIs.

Provide advanced technical support for Rain's payments platform and integrations: troubleshoot APIs, read logs, run SQL queries, own incidents with SLA/CSAT targets, document solutions, escalate to Engineering/Product, and support new feature rollouts.

Lead onboarding for B2B partners by collaborating with sales, solutions, operations, and compliance to integrate accounts, design onboarding workflows, troubleshoot issues, track product performance metrics, provide data-driven UX insights, and define business requirements and user stories with product managers.

Provide advanced technical support for Rain's payments platform: troubleshoot APIs and integrations, read logs and run SQL queries, own incidents in 24x7 coverage, communicate with partners and internal teams, produce documentation and troubleshooting guides, and feed product and engineering insights to improve systems and roll out features.