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The Senior CRM Manager will build and scale lifecycle programs to drive retention and upsell, optimize customer journeys, and analyze performance across African markets.

The Senior Analyst will lead analytical work to refine M-KOPA's credit risk models and eligibility criteria, directly impacting loan access for customers across Africa.

The Senior Data Scientist will develop machine learning models for credit scoring and pricing optimization to enhance financial access for underserved customers across multiple African markets.

Lead design and build of retention and up-sell growth systems, run hypothesis-driven CRM experiments (SMS, WhatsApp, push, in-app), translate results into product and pricing recommendations, and scale playbooks across five African markets to maximize customer LTV and retention economics.

The Data Scientist will build and refine predictive credit models, analyze repayment data, and collaborate with teams to optimize credit strategies across African markets.