Work directly with developers to triage and fix bugs, write sample and production-quality code, update docs, support community technical issues, meet with customers to ensure success, and partner with Sales/BD/Partnerships to drive integrations and adoption.

Own technical relationships for strategic accounts, drive architecture reviews, deepen product adoption, coordinate cross-functional teams, lead exec business reviews, handle on-site launches and escalations, translate customer feedback into product roadmaps, and build TAM playbooks.

Partner with customer engineering teams to design, prototype, and deploy real-time audio, video, and voice AI applications on LiveKit. Build integrations and reference implementations, debug production systems, lead technical workshops, and translate customer needs into product and platform improvements.