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Lead and coach a team of SMB Account Executives across EMEA selling Harvey's AI platform to law firms and legal teams. Own territory planning, pipeline development, forecasting, and revenue execution. Drive disciplined sales processes (MEDDPIC), run team cadence and deal reviews, and act as a player-coach on strategic deals to model discovery, demo, and negotiation best practices.

As a User Operations Specialist, you provide empathetic support, troubleshoot technical issues, and collaborate with teams to enhance customer experience for enterprise customers.

Lead escalation owner for complex, high-impact technical support cases on AI/ML products. Troubleshoot integrations and APIs, run live customer calls, manage bug lifecycle with Product and Engineering, mentor peers, improve team playbooks, and surface patterns to reduce repeat issues and improve operational efficiency.

Lead escalation handling for complex technical customer issues across AI/ML products. Own a high-volume support queue, troubleshoot integrations and APIs, manage bug lifecycle with Engineering and Product, lead customer calls, mentor peers, create documentation and surface patterns to improve product and operations.

The Sales Development Representative will drive growth by creating early-stage sales pipelines, engaging legal and professional services sectors, and nurturing leads through proactive outreach and collaboration with Account Executives.

Drive early-stage pipeline across EMEA by outbound prospecting and inbound qualification. Engage law firms and in-house teams, conduct discovery, qualify leads, support Account Executives, document playbook learnings, and meet/exceed activity and pipeline targets.

Manage and optimize the recruiting technology stack (Ashby and integrations), design scalable processes and AI automation to improve hiring velocity, partner with Analytics to define and interpret recruiting metrics, run core recruiting workflows and ticketing, and coordinate with Finance, People, and IT to support headcount planning and onboarding.

Drive early-stage pipeline across EMEA through personalized outbound prospecting and inbound qualification, conduct discovery, qualify opportunities, partner with Account Executives, and contribute to sales playbook and data-driven outreach to meet pipeline and activity targets.