Ensure the quality, reliability, and usability of web, mobile, and API services through manual and automated testing. Develop functional, regression, integration, and end-to-end test suites; integrate tests into CI/CD; investigate failures; report defects; collaborate with development and product teams; and continuously improve QA coverage and processes.

Administer the company’s Microsoft 365, Entra ID, Intune, Salesforce, endpoint, identity, and SaaS application environments. Manage onboarding and offboarding, access reviews, IT assets, licensing, vulnerability remediation, logging, audit evidence, business continuity documentation, and operational runbooks. Serve as an escalation point for employee IT issues across multiple offices while supporting security, compliance, and reliable day-to-day IT operations.

Build and operate AWS-based data platforms for fleet telematics products, including streaming and batch pipelines, ETL, data quality validation, observability, retention enforcement, and customer reporting. Own data engineering workstreams from architecture and design through deployment and production monitoring. Optimize database performance, cloud costs, and large-scale data systems while investigating production data issues and ensuring compliance.