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Provide technical support for TraceLink's OPUS platform and related products, troubleshoot customer issues, escalate to engineering, and collaborate with cross-functional teams to resolve problems and maintain customer satisfaction.

Own, retain, and expand a portfolio of enterprise customers by driving renewals, upsell, and net revenue growth. Act as trusted advisor to executive stakeholders, execute TraceLink's enterprise sales methodology, manage full sales cycle, collaborate with ADRs and Solutions Consulting, and ensure high retention and pipeline hygiene using Salesforce.

Perform account-based prospecting to build pipeline across assigned accounts: research and map stakeholders, qualify inbound/outbound leads, engage decision-makers via personalized outreach, support upsell/renewal motions, document activity in Salesforce, and collaborate with marketing, sales, and operations to drive executive meetings and pipeline progression.

Execute account-based prospecting to build pipeline across assigned accounts: research accounts and stakeholders, personalize outreach, qualify inbound leads, support upsell/renewals, document activity in Salesforce, and collaborate with marketing, AEs, SCs, and cross-functional teams to drive meetings and progress opportunities.