Lead and mentor a team of Applied Scientists and AI/ML Engineers to design, build, and deploy production-grade AI features for an AI-native CRM. Drive technical strategy for LLM operations, agentic workflows, RAG/vector-based solutions, and scalable data pipelines while partnering with platform teams to ensure performant, customer-centric ML systems.

Lead marketing analytics and measurement: design experiments and incrementality tests, evolve MMM, build LTV/churn models, govern marketing data (dbt/SQL), partner cross-functionally to translate insights into executive recommendations and influence data stack and AI adoption.