Jobs at CNX

Manage complex client accounts end-to-end to ensure satisfaction, renewals, expansions, and conversions. Serve as single contact, achieve revenue quotas, use data to resolve issues, build relationships, negotiate, identify upsell opportunities and risks, and coordinate with internal partners and a Sales Manager.

Lead GRC activities for IT, Cloud, and AI domains by developing and maintaining security policies, conducting risk and control assessments, supporting ISO and audit readiness, managing remediation, and maintaining GRC reporting. Collaborate globally to align governance with standards and support AI risk management for generative AI and LLMs.

Lead and develop an inside sales team to drive revenue, retention, and customer success. Oversee forecasting and CRM data accuracy, coach performance, analyze trends to create sales plays, manage escalations, and maintain strategic client and partner relationships. Coordinate incentives and reporting to meet operating and sales targets.

Perform talent performance studies, clean and join datasets, run statistical analyses, and deliver actionable reports. Build and maintain B2B sales talent dashboards (Domo preferred). Provide fast-turnaround workforce reporting, support executive QBRs, and ensure data governance and accuracy to influence hiring, onboarding, and retention strategies.

Provide HR generalist support including employee relations, compensation and benefits, talent and performance management, onboarding, HRIS recordkeeping, HR metrics reporting, and partner with stakeholders to develop proactive HR solutions aligned with business objectives.

Design, deploy, and maintain highly available, secure cloud platforms; support CI, automation, monitoring, and migrations of legacy systems to AWS; resolve performance, vulnerability, and scalability issues; create operational documentation and collaborate with stakeholders.

Process, monitor, and control payments transaction processing for deposits across APAC. Ensure smooth operations, meet BNPPISPL operational objectives, and comply with alert management, guidelines, and policies.

Answer inbound/outbound/online customer contacts, resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, maintain basic product knowledge, upsell when appropriate, and work rotating shifts in a fast-paced contact center environment.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in call-tracking systems, offer additional products/services, and follow defined procedures while maintaining professional, empathetic communication.

Handle inbound/outbound customer contacts to resolve routine issues, document interactions in tracking systems, maintain product knowledge, meet KPIs, and upsell services when appropriate. Work as part of a team in a fast-paced, metric-driven contact center with shift rotations as needed.

Manage triparty repo processing and settlement, monitor trade matching, allocate collateral, ensure liquidity, reconcile positions, calculate end-of-day collateral needs, instruct repo interest payments, and resolve operational discrepancies.

Provide inbound/outbound or online customer support to resolve routine product/service issues, meet contractual KPIs, document interactions in tracking systems, maintain product knowledge, escalate as needed, and offer additional products while working rotating shifts in a fast-paced team environment.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in tracking systems, offer additional products/services, and participate in initiatives to improve customer satisfaction.

Process and ensure accurate, timely margin calls and money market reconciliations; investigate and resolve accounting and wire issues; escalate operational risks; maintain client/custodian relationships; document procedures and train new team members to mitigate settlement risk within Prime Brokerage.

Process daily collateral agreements for derivatives, securities lending, and repos; manage bilateral exposure and collateral bookings; handle recalls/returns, reconcile Nostro/Depot breaks, resolve settlement issues, and collaborate with trading and sales to mitigate counterparty risk and maintain compliance.

Process and release domestic and cross-border wire payments for Prime Brokerage, investigate and resolve nostro breaks and discrepancies, liaise with internal teams and agents, escalate issues, and perform reconciliation and error investigation to ensure timely, compliant payment operations.

Execute and reconcile daily US and Mexican bond and repo settlements, monitor and resolve failed trades, investigate discrepancies, process cash movements, clear breaks, and collaborate with custodians, internal teams, and clients using systems like APEX, ICI, and Calypso.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, document interactions in call-tracking systems, maintain product knowledge, follow procedures and KPIs, assist with upsells, and participate in initiatives to improve customer satisfaction.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.