Representative, Operations (Associate, GBO Deposits)

Designs, deploys, and operates IAM controls across cloud and on-premises infrastructure. Secures human, service, workload, and AI-agent identities through authentication, authorization, least privilege, identity lifecycle automation, and policy guardrails. Builds monitoring for anomalous access, supports incident response, conducts threat modeling, and maintains reliable IAM services with on-call responsibilities. Requires substantial security engineering and IAM experience, knowledge of modern identity protocols, programming or scripting proficiency, and security automation expertise.

Own a portfolio of mid-market customers and drive software expansion through upselling, cross-selling, strategic account planning, executive engagement, and complex deal management. Build multi-threaded relationships, identify whitespace, self-source pipeline, maintain accurate forecasts, and exceed expansion quotas. Collaborate with Customer Success and Renewals while using Salesforce, 6sense, and structured sales methodologies to prioritize opportunities and close new business within existing accounts.

Manage and grow mid-market customer accounts for EHS and ESG software solutions. Build customer relationships, conduct business reviews, identify upsell and cross-sell opportunities, support revenue growth, resolve issues, guide software adoption, maintain CRM records, and provide account health and revenue forecasts. The role requires quota-carrying sales experience and includes limited potential travel for customer or prospect onsite visits.