Senior Business Analyst Manager

PFH Technology are looking for a Senior Business Analyst Manager to join our client’s growing team in Dublin.

Contract: 6-month contract

Location: Dublin 2

PFH Technology is seeking an experienced and highly motivated Senior Business Analyst Manager for a 6-month short term contract to join our dynamic Business Analysis Team in Tech Central within the Business Enablement Solutions (BES) line of service. Working with the Tax line of service, the successful candidate will play a key role in driving the successful implementation of process improvement and the selection and implementation of emerging technologies, including Generative AI (GenAI) solutions to support transformation change and continuous improvement.

Key Responsibilities:

• Lead and manage business analysis activities throughout the project lifecycle, ensuring alignment between business needs and technology solutions.
• Collaborate closely with stakeholders, and internal teams to gather, analyse, and document business requirements for complex projects involving GenAI and other innovative technologies.
• Run process analysis workshops with internal stakeholders to map current state processes, identify pain points, and design future state improvements leveraging innovative technologies to optimise business workflows and enhance operational efficiency.
• Work closely with development teams and external vendors to ensure business requirements are accurately translated into technical specifications and delivered on time and within scope.
• Develop and support the evaluation process of potential solutions in their ability to meet the business needs.
• Drive implementation of large-scale systems, coordinating across multidisciplinary teams to deliver solutions that meet regulatory and business objectives.
• Mentor and develop junior business analysts, fostering a culture of continuous improvement and knowledge sharing.
• Manage project risks, issues, and dependencies related to business analysis and solution delivery.
• Support business development activities through thought leadership on emerging technologies such as GenAI and their practical applications in client engagements.

Education/Professional Qualifications:

Candidates must hold a third level qualification in an IT related discipline or a general primary degree followed by a postgraduate IT qualification.

A focus on AI, machine learning or natural language processing would be advantageous.

Candidates should hold a business analysis certification in one or more of the following:

• CBAP (Certified Business Analysis Professional)
• CCBA (Certification of Capability in Business Analysis)
• PMI-PBA (Professional in Business Analysis)
• Agile Business Analyst Certification (e.g., PMI-ACP, ICAgile Certified Professional)
• Six Sigma Green Belt or Lean certification Project management certifications will be advantageous such as PRINCE2 Foundation / Practitioner and/or PMI PMP.

Experience Required:

• 6-7 years of progressive business analysis experience, with at least 2 years in a leadership or managerial capacity.
• Proven track record in running process analysis workshops, process mapping, business process analysis, and leading process improvement initiatives leveraging technology.
• Proven experience in AI, automation, or technology enablement within tax, finance, or related professional services.
• Experience in implementing large-scale technology solutions, ideally within professional services environments.
• Demonstrated experience with Generative AI (GenAI) solutions implementation is highly advantageous.
• Excellent stakeholder management, communication, and leadership skills, with a collaborative approach to working with developers and vendors.
• Understanding of Tax, Assurance, and/or Consulting business processes and regulatory frameworks is advantageous.
• Experience working within professional services firms advantageous. Personal Qualities
• Strong leadership, facilitation and organisational skills.
• Strategic thinker with a passion for innovation and continuous improvement.
• Demonstrated ability to engage and work with senior leadership.
• Demonstrated ability to inspire confidence.
• Strong analytical skills, proactive issue resolution, and a focus on delivering measurable business impact.
• Ability to innovate and introduce appropriate change showing sound judgement and pragmatism.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

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